Job Positions

Director of First Year Student Support & Transition

Categories: Great Lakes Region 5


Office of the Dean of Students


Concordia University Chicago

Date Posted:

Jul 23 2019 10:00PM

Close Date:

9/21/19 or until filled

Position Description

Concordia University Chicago (CUC) invites applications for the full-time position of Director of First Year Student Support and Transition. Under the general supervision of the Vice President for Student Life and Intercollegiate Athletics, the person selected for this position creates, manages, evaluates, and assesses freshman activities, services, and initiatives with integrity and excellence. As the Vocation and College Success (VCS) course administrator who develops curriculum for the one credit freshman class and trains the First Year Success Coaches, the director responds to the individual needs and gifts that each cohort of freshmen, Success Coaches, and Student Orientation Leaders embody. The director is a key partner with the First Year Experience and ExCel Coordinators and collaborates regularly to ensure productive communication and information is shared regarding freshmen progress. The ultimate goal is to cultivate a climate of mutual respect, engagement, and collaboration among and between instructors leading freshmen HUM Arts and Ideas, SBS 1995 People & Society, COL 1000 Strategies for Academic Success, and COL 1995 Vocation and College Success courses. The director coordinates the service component associated with the First Year Programs within the context of CUC’s values and faith based environment. The director is instrumental for integrating and presenting resources and experiences that are rooted in Christian faith and support and engage a diverse freshman student body comprised of a significant number of Pell eligible, first generation, commuter, and a growing Latino student population. The director is also responsible for coordinating academic warning communication between students and success coaches to ensure timely support and referrals to appropriate resources are provided. The director is the principal source for collecting, analyzing, and reporting data regarding freshmen student success and retention to division members and university stakeholders and administrators. This position is located in River Forest, IL and reports to the Vice President of Student life and Collegiate Athletics.


  • Freshman Retention Specialist
  • Vocation and College Success (VCS) course
  • First Year Success Coach and Student Orientation Leader Management
  • Vocation and College Success course, First Year Experience (FYE), & ExCel Scholar Collaboration
  • Freshmen Student Support & Mentorship
  • Freshmen Student Service Component
  • Orientations & Workshops
  • Other duties as assigned
  • Some evenings and weekends required

Application Process

Apply at

Institution Information

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President’s Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more at As a distinctive, comprehensive university of The Lutheran Church–Missouri Synod, centered in the Gospel of Jesus Christ, and based in the liberal arts, Concordia University Chicago equips men and women to serve and lead with integrity, creativity, competence and compassion in a diverse, interconnected and increasingly urbanized church and world.

Contact Information



Required Qualifications

Skill Sets:

  • Thorough knowledge and fluency with college student development theory
  • Technologically savvy
  • Advanced Microsoft Office proficiency with an emphasis on PowerPoint, Publisher, ACCESS, & EXCEL, OneNote, Project
  • Facility with survey development and analysis
  • Professional and diplomatic written and verbal communication skills
  • Advanced critical, creative, and strategic thinking
  • Competent problem solving and conflict resolution
  • Exceptional time & priority management
  • Confident and collaborative organizer with initiative
  • Effective communication and empathetic listening skills
  • Positive mindset with a sense of humor
  • Experience with Banner, DegreeWorks, Blackboard Learn, Blackboard Analytics/Intelligence, Argos, Qualtrics preferred

Minimum of three years of experience for the following:

  • Effective professional and student staff management
  • Direct support and advocacy for college students
  • College level curriculum development and direct instruction
  • College student orientation development and implementation
  • Engagement with diverse college student populations
  • Predictive and retention data assessment

Familiarity with and understanding of higher education standards, resources, and certifications provided/promoted by:

  • Association of American Colleges and Universities
  • American Council on Education
  • American College Personnel Association
  • Association for the Study of Higher Education
  • Council for the Advancement of Standards in Higher Education
  • National Association of Student Personnel Administrators
  • National Orientation Directors Association
  • National Resource Center for the First Year Experience and Students in Transition

Education Requirements:

  • Master’s degree in Higher Education Leadership, College Student Personnel Administration, Psychology, Social Work or related field required.