The Enrollment Coach (EC) is responsible for a “caseload” of assigned students. The EC monitors students’ successes and challenges, retention, persistence and progress toward degree completion, and provides support and recommends resources for each student. The successful candidate will be student-centered and accessible, with the ability to work directly, cooperatively and effectively with staff, faculty and administrators across campus. This individual must develop a clear understanding of Indiana University Northwest’s enrollment, advisement, and registration processes, as well as database tracking and report generation.
• Work with individual students, in collaboration with the faculty advisors, to develop realistic goals that will contribute to academic and personal success in college, and motivate students to achieve educational goals.
• Foster retention of identified groups of students through activities such as coaching, monitoring of student grades and behaviors using programs such as the Student Engagement Roster (SER), and other support programs. Advise students on their probation or dismissal status by utilizing best practices such as advisor assignments and academic standing processes. Assist students who may present risk factors to develop individual plans for success. Provide contact and “soft-hand-off” to appropriate resources.
• Update degree maps, process curricular exceptions with the appropriate Dean’s and the Registrar’s approval and perform degree audits using the Academic Advising Reports (AAR) or the approved centralized degree certification method utilized by the university.
• Use institutional databases and other tools to monitor students’ progress, provides regular reporting of student contacts, student retention, enrollment and proximity to degree completion once each semester (including summer) to the appropriate Dean(s), the Director and to the Associate Vice Chancellor for Academic Affairs. Cultivate supportive communication with assigned primary student caseload through consistent and frequent phone, text, email and face-to-face contacts in order to assist students as they navigate the campus’s enrollment and registration process.
• The EC is an integral part of the disciplines to which they are assigned and, as such, must become quickly fully knowledgeable of the curriculum and of practices and policies for those disciplines (both primary assignment and back-up assignment caseload).
• Maintain collaborative partnerships with student services, faculty advisors, career, and academic staff.
Veronica Williams, Director of Academic Advising, firstname.lastname@example.org