Job Positions

Graduate Advisor, Online and Evening MBA Programs/94151

Categories: Rocky Mountain Region 10


College of Business


Colorado State University

Date Posted:

Oct 18 2021 3:26PM

Close Date:

Oct 31 2021

Position Description

The Graduate Advisor/Program Specialist in the College of Business is a full-time, 12-month position reporting to the Online and Evening MBA Program Manager. This individual must be committed to advising students in both an online environment and in a traditional campus-based setting. Primary responsibilities include assisting graduate students with course selection and sequencing, orientation, registration, compliance with academic and Graduate School policies, determining appropriate sources of assistance when needed, and completion of required academic forms. Additionally, this individual coordinates retention and student engagement-related activities; Communicates with faculty/department chairs, students, instructional coordinators, and administrators as needed to ensure satisfactory academic progress for all assigned students.


- Apply the principles of intrusive academic advising theory, models and practices to develop graduate program specific road maps for all assigned graduate students.
-Apply conflict management and conflict resolution decision-making skills when working with dissatisfied individuals. Interpret, apply and enforce University and College of Business policies and procedures, as well as State and Federal laws.
-Apply understanding, compassion and strength when working with individuals from diverse/cultural backgrounds.
-Apply personal and professional ethics in every decision made.
-Interpret curriculum requirements, options, sequencing patterns and best practices across programs while exploring student’s goals, plans, challenges, and obstacles.
-Collaborate with programs and resources across the campus to provide appropriate referral resources.
-Possess strong desire and ability to mentor, motivate, and support students and their families
-Advise students online and in person in individual and group settings.
-Develop academic plans; assist with course selection and scheduling.
-Counsel students regarding degree options and academic standing, including students on academic probation and students who have been dismissed from their graduate programs.
-Represent the College during orientation and registration programs, and assist incoming students with their academic programs.
-Assist with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing online students with a positive student experience
-Perform transfer credit evaluations and determine transfer credit eligibility.
-Maintain and update advising publications, websites, degree plans, and other resources.
-Conduct website analysis for consistency and quality assurance.
-Ensure students are registered on time and consistently with university deadlines.
-Approve and administer course substitutions and waivers for degree requirements.
-Track students on academic probation and provide referral to necessary resources.
-Attend training and stay current on university policies, Graduate School policies and processes, advising resources, electronic databases, degree requirements, CSU Online policies and processes.
-Assist students with submitting Graduate School and CSU Online forms.
-Plan and implement online and on-campus student orientations and student engagement events.
- Facilitate acclimation process, ensuring students have the information they need to register and access resources upon admission.
-Assist with planning and implementation of COB commencement activities.
-Represent the College of Business at University events and activities.
-Deliver targeted events aimed at promoting enrollment, student engagement and connection and events that encourage interaction with other graduate students, faculty, and staff.
-Collect, analyze, and report on data to better understand student-focused community programming and retention activities.
-Develop and maintain support documentation and resources.
-Collect and review academic forms (Graduate School forms, tuition reduction eligibility paperwork, registration forms, petitions for academic standing) to ensure that form is completed accurately, signed by the appropriate parties, and delivered within established timeframe.
-Document receipt and delivery of forms and communications with students using SalesForce CRM software.
-Analyze and adhere to departmental policies and develop procedures to meet any changes in requirements/policies

Application Process

Institution Information

Colorado State University Fort Collins, Colorado

Additional Information

This is a special 12 month appointment with a two year term, renewable contingent upon available funding, continued business needs, and satisfactory performance in the role.

Contact Information

Catie Rohloff


Required Qualifications

Master’s degree in Counseling, Psychology, Sociology, Education, Student Affairs, or related field
2 years related higher education or customer service experience
1 year experience in academic advising, career counseling, or recruiting
Demonstrated attention to detail in regards to student communication, adherence to policies, and in tracking multiple curricula
Successful experience with program planning, organizing, and implementation
Ability to work with diverse students with various learning styles and backgrounds

Preferred Qualifications

Strong problem-solving skills
Demonstrated ability to work effectively to meet deadlines in a varied-paced or fast-paced environment Knowledge of development/intrusive academic advising theory, models, and practices
Demonstrated commitment to working with students
Conflict management and conflict resolution skills
Experience serving students in an online or distance environment
Proficiency using MS Office applications and with a contact management system such as Microsoft CRM or Salesforce