Job Positions

Student Services Analyst (JobID: 314348)

Categories: Rocky Mountain Region 10


Academic Advising


Phoenix College

Date Posted:

Aug 27 2020 10:00PM

Close Date:

Open until filled (first review September 10, 2020)

Position Description

Working within a learning college environment, this position coordinates, administers, and implements student academic advising programs by providing operational planning, program management and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance for student populations. We are hiring for two (2) positions
Salary Range: $45,541 - $59,203/annually
Work Schedule: Mon – Thursday 8 am - 5 pm OR 9 am - 6 pm and Fridays 7:30 am - 4:30 pm
Summer Hours: Monday – Thursday 7:30 am – 6:30 pm
Some evenings and/or weekends may be required
Work Calendar: 12 Months


Essential Functions:
45% - Provides professional-level end-to-end Academic Advising to a caseload of students, to support student learning, persistence, and degree completion; provides 1:1 as well as group academic advising, on-boarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress to completion of degree program; provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress and satisfactory progress toward certificate/degree using PeopleSoft and other technology; identifies academic options including extracurricular activities, study abroad program(s), research, and internships; provides advice and consultation to student in selection of options best suited to student's goals, interests and skills; act as the primary liaison, connects students with academic and personal resources including tutoring, counseling and career services; provides ongoing, proactive follow up to ensure student learning and progress outcomes are met; monitors student academic progress through a variety of reporting tools.

25% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement; provides programmatic support of this model by being an institutional resource to improve and advance the advisement role for student success; works collaboratively and collegially with academic units and student services throughout the colleges and across the district to facilitate comprehensive academic support; acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success; coordinates with College and District partners to promote programs on campus and within the community; develops and delivers training and professional development to faculty and staff on topics related to advising; interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion; works with faculty and counselors to develop and deliver student success courses; supervises and provides work direction to undergraduate student workers as needed; evaluates performance and provides feedback on occasion; handles immediate or sensitive issues requiring confidentiality or quality assurance; escalates matters requiring senior leadership intervention at a Director or Dean level.

15% - Develops and assesses student learning outcomes; conducts assessments; analyzes and maintains program data to gauge student learning and success as well as program effectiveness;coordinates, implements and evaluates processes and procedures; makes recommendations for program improvements; performs other related duties as assigned.

15% - Researches program opportunities, industry standards, trends, best practices and emerging technologies; coordinates projects related to student learning, success, and retention; implements program outreach and/or recruitment and retention; prepares and presents at new student orientations and information sessions for current and prospective students; performs outreach work to student organizations, designs, develops, maintains and delivers program resource information, presentations, reports, correspondence, and promotional materials.

Application Process

Apply online at Job ID#: 314348
Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications. Applications without a cover letter and do not include detailed employment history information will be incomplete and will not be considered. Please ensure your resume and cover letter provide the following items: ** Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. ** Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position. ** Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Institution Information

Phoenix College (PC), the first public junior college in Arizona, welcomed its first students on September 13, 1920. In 1962, PC transitioned to a community college that is part of the Maricopa Community College District. Currently, PC serves an ethnically-diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students; PC proudly champions for social justice, equity, and access. The majority of our students are part-time, first-generation students seeking career technical education or university transfer. With over 150 degree and certificate programs, Phoenix College embraces a learning-centered approach to ensure quality teaching and learning. We strive to prepare our students to meet their unique goals — university transfer, career training and advancement, and lifelong learning. Join our community of educators to make a difference with us. Phoenix College continues to offer accessibility to students while maintaining a high-quality education. Notably, PC was recently named one of the top 150 Community Colleges eligible for the Community College Excellence Program. Join our top-tier faculty and staff as we continue to innovate and lead in higher education.

Additional Information

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community: single, married or in a domestic partnership; with or without children; new to the workforce; or getting ready to retire. Our benefits package includes: Medical including Teladoc Dental Vision Life Insurance Disability ASRS Retirement Wellness Programs Tuition Waiver Professional Growth Funding Paid Leave Options Employee Assistance Programs Vacation, Sick, Paid Holidays EEO Information Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Clery Act The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

Contact Information

Lori Brooks 602.285.7588


Required Qualifications


Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or related field and two years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation may be considered

Preferred Qualifications

1. Master's degree in Education, Academic Advising, Sociology, a liberal arts or sciences discipline, or related field
2. One (1) or more years of experience teaching or providing academic or career advising in a college or university setting
3. Experience using online student databases (i.e. SIS, PeopleSoft, Banner)
4. Experience using technology to support academic advising/career advising/student success/student learning
5. Experience working with students from underrepresented/underserved backgrounds and cultures
6. Experience applying social justice, academic advising or career advising approaches, theories, and competencies to work with students and student groups.
7. Experience in working independently, prioritizing work-flow, solving problems and making decisions
8. Effective written communications skills (as evidenced by application materials)
9. Experience developing and delivering presentations