Job Positions

Student Success Advisor

Categories: Northeast Region 1



CSM - Student Success Center


University of Massachusetts Boston

Date Posted:


Close Date:


Position Description
Student Success Advisor
University of Massachusetts Boston
The overall goal of the College of Science and Mathematics (CSM) Student Success Center (SSC) is to enhance advising in the academic home of CSM students, to increase the number of places that a student can find guidance and support, and to do so in a network of partnerships, so as to improve student retention and reduce time to graduation. The mission of the Student Success Advisor includes supporting CSM faculty in implementing major-specific advising procedures and policies, effectively communicating said procedures and policies to the CSM student body, and supporting CSM students in attaining their educational and career goals. Thus, the specifics of Student Success Advisor interactions with faculty and students can be expected to vary in a way that reflects differing advising practices across CSM departments.The Student Success Advisor will be responsible for continuing a proactive, developmental advising culture in order to provide to students guidance based on theories and knowledge of teaching, learning and human development, reflective of developmental and demographic profiles of the student population, and responsive to the needs of individuals, special populations, and communities.

Examples of Duties:
•Provide individual (on both walk-in and appointment basis) and group advising for students served by the Student Success Center on a wide range of academic issues, including degree requirements and the general education curriculum of the university
•Participate in New Student Orientation program to present Advising and Registration sessions for CSM, as well as Open House and Welcome Day sessions; assist students with making a smooth transition to campus
•Explain and interpret transfer credit policies and evaluations; assist students with the inter-college transfer process
•Use WISER, the degree progress report, and other technological tools to advise students
•Serve as designated academic advisor for sections of Science Gateway Seminar
•Manage and develop as well as assist others in one or more programs and/or projects related to student success and retention such as:
oFreshman Success Communities – communication of block scheduling and advising of students selected to participate
oSupplemental Instruction – working with faculty and student leaders to offer additional help for traditional gateway courses
oStudent Referral Program – working with faculty to identify at-risk students and intervene with advising and other support services
oAcademic Probation Program – intrusive advising program for students who have been placed on academic probation by the university
oAssist with communications to students – distribution of news and information through e-mail and by using technology as a communication tool in advising
oAcademic Enhancement Services – location and communication of undergraduate research or internship opportunities for CSM students

Application Process
Special Instruction to Applicants:
Please apply online with your resume, cover letter, and list of three professional references to:
Review of candidates will begin following the application closing date of October 9th.

Institution Information
The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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Contact Information



Required Qualifications
•Master’s degree and a minimum of two (2) years of providing direct student services in higher education are required. A Bachelor’s degree and four (4) years of providing direct student services in higher education can be substituted for the required experience. Some evening and occasional weekends may be required.

Preferred Qualifications
•Knowledge of current student development theory and research
•Understanding of professional development needs of science and mathematics students
•Proven ability to work with diverse populations
•Ability to utilize technology to promote access, efficiency and effectiveness of programs and services offered by the Student Success Center
•Ability to use and understand student success data in advising
•Demonstrated organizational ability and attention to detail
•Excellent oral, written and interpersonal skills
•Strong commitment to customer service