Job Positions

Student Success Advisor

Categories: Northwest Region 8


Center for Academic Advising and Retention


Eastern Washington University

Date Posted:

Oct 7 2021 1:26PM

Close Date:

Dec 7 2021

Position Description

The Center for Academic Advising & Retention supports and encourages student persistence, student degree completion, and the student connection to the resources that support persistence and degree completion. This is accomplished by assisting students with identifying long-term goals, developing academic plans and strategies for persistence and degree completion, and accessing University resources that support the individualized needs of each student. Operating from an Appreciative Advising philosophy, Student Success Advisors build and sustain ongoing educational relationships through proactive caseload management. A successful Student Success Advisor will have experience working with programs focused on developing grit, growth mindset, mental resilience or other persistence-based interventions. The Student Success Advisor will consult regularly with CAAR supervisors, university staff, and administration to maintain up-to-date awareness of university programs, information, technologies, and procedures; conduct group presentations/classes; and assist in planning and maintaining overall advising program. The Student Success Advisor will accomplish this by working in a collaborative environment as part of a team within CAAR. Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution.


Provide one-to-one advising to low, moderate and high risk student populations as assigned by the advising leadership team. Assist students with developing their academic plans, consistent with their life, career, and educational goals, while ensuring steady progress towards graduation. Determine student needs, identify types of academic problems/difficulties that individual students are experiencing, and refer them to appropriate services. Build and sustain educational relationships with students that support student persistence, degree completion, and student/University connection. Teach student success curriculum and programming through workshops, seminars and classes, which may include instruction in EWU academic policies and procedures, educational planning tools, career decisions, time management, study skills, and decision-making skills. Collaborate with faculty to deliver First Year Experience curriculum and programming that infuses educational support methods and best practices to assist students in their academic and social preparedness and integration during the early part of their undergraduate careers. Organize and host student success and retention focused events for students as directed by the leadership team. Use technology to identify students in need of intervention and intervene as needed. Proactively communicate with students assigned to the advising team. Access, review, and maintain student records. Maintain privacy and confidentiality of all student information. All other related duties as assigned.

Participate in student advising, persistence, and retention assessment efforts. Collect, analyze, and report data for student populations as requested. Review published research to maintain updated knowledge of programs, information, procedures, technologies, and best practices in advising and student retention. Consult regularly and work collaboratively with university staff, and administration to maintain up-to-date awareness of university programs, information, technologies, and procedures. Assist the academic advising leadership in developing procedures and programs as requested. Assist in updating various office materials and presentations. Attend staff and other informational meetings. Provide back-up coverage of the department information desk and other satellite offices as directed by the supervisor. Identify policies and procedures that adversely affect students and propose solutions. All other related duties as assigned.

Application Process

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. Submit your application materials through our online applications portal located here: If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381. Position is open until further notice; All materials will be held in the strictest confidence; references will not be contacted until candidates have been notified. Required documentation includes all of the items listed below. Cover letter: please describe how you meet each of the required and preferred qualifications Resume to include work history and major duties, education, and any specialized training or skills related to the position List of at least 3 professional references including names, title, organization name, phone numbers, email addresses, and their connection to you Diversity Response: Additionally, as an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to respond to this prompt as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.

Institution Information

Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees. Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.

Additional Information

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Contact Information

Saundra Godin Human Resources Associate Eastern Washington University (509) 359-4681;


Required Qualifications

Master’s degree (any field). Two (2) years of experience in academic coaching, academic advising, or related field; working with groups and or individuals setting and completing goals, and encouraging persistence and resilience. Work experience utilizing philosophy or theory-based practices to facilitate student success inside and outside of the classroom. Demonstrated ability to work in a positive collaborative manner to build partnerships and work effectively as a contributing member of an advising team in a fast-paced, high-stress university/college system. Demonstrated experience using computer technologies such as databases, internet, spreadsheets, tracking systems, and word processing. Demonstrated ability to manage multiple projects and time while under pressure to meet deadlines. Professional experience with programs that provide services to students from underrepresented and/or first generation populations. Must successfully pass a criminal background check. Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, or diversity.

Preferred Qualifications

Master’s degree in related fields such as adult education, academic advising, or academic coaching. Professional teaching and advising experience of students in a college or university setting which includes a focus on advising, persistence, retention, or student success programs. Fluency in a second language.