The Tutoring Program Coordinator, within Tutoring and College Success (TCS), is responsible for the leadership and administration of the centralized tutoring program at the University of Idaho. Supporting the University’s mission and goals, the purpose of UI’s centralized tutoring program is to improve students’ academic performance by providing well-trained tutors to help students better understand course content in a wide variety of disciplines and help students perform better in their coursework. The Tutoring Program Coordinator develops and manages the drop-in tutoring program located in the UI Library, online tutoring, and facilitates the UI Students Support Services-TRIO one-on-one tutoring services. This position recruits, trains, supervises, and evaluates approximately 35-45 academic tutors and a TCS intern, under the guidance of the TCS Director. The Tutoring Program Coordinator provides maintenance and growth of the tutoring programs with duties including tutor scheduling, payroll, certification record-keeping, service use analysis, budget data maintenance, and program marketing/promotion.
- Providing leadership in developing and implementing an exemplary tutoring program to support student academic success and retention;
- Maintaining College Reading and Learning Association (CRLA) International Tutor Training Program Certification (ITTPC) and ensuring application of standards;
- Hiring, training, supervising, and evaluating 35-45 academic tutors and a TCS intern;
- Creating and maintaining records of subjects available for tutoring support, assignments with individuals, drop-in tutoring scheduling, tutor availability, training received, hours worked, certification level achieved, and employment details (date of hire, dates and pay rates on current and past Electronic Personnel Action Forms);
- Processing, trouble-shooting, and recording bi-weekly payroll verification forms and approving electronic time cards;
- Creating and revising academic tutor training materials and manuals;
- Developing, planning and presenting training sessions to academic tutors;
- Serving as the primary tutoring program liaison with academic and student service departmental administrators and faculty members across campus;
- Responding to requests for tutoring information;
- Assisting the TCS Academic Coach team in teaching academic success skill workshops and giving guest lectures in the Academic Coaches’ College Success Strategies INTR 101 course;
- Ensuring that the tutoring program is widely advertised and promoted to students and the campus community; and
- Modeling professional attitudes and behaviors to all campus partners and community members. Developing and implementing a plan to assess and evaluate the effectiveness of the tutoring program and make changes based on results;
- Designing intake, training, and evaluation processes for tutoring program implementation and expansion;
- Gathering and analyzing all data associated with the tutoring program (i.e., student attendance, grades, surveys), and partnering with Institutional Effectiveness and Accreditation and the Office of the Registrar as applicable;
- Ensuring that tutoring program feedback surveys are distributed and the results are analyzed in a timely fashion;
- Conducting and/or arranging regular observations of academic tutors throughout each semester;
- Conducting feedback sessions with academic tutors following observation;
- Developing improvement plans and goals with academic tutors, as necessary; and
- Meeting regularly with TCS Director to report on data gathered, review academic tutor performance, plan for training, and discuss other program concerns.
- Developing and managing the tutoring program budget to meet the needs of the program and predicting future needs that will have budgetary impact;
- Monitoring expenditures related to tutoring program and tracking tutoring expenditures for multiple budgets; and
- Communicating regularly with the TCS Director to provide budget updates and problem solve.
- Actively participating in ASP meetings, trainings, and orientations;
- Maintaining networks on and off campus and continuing professional development including membership in applicable professional organizations such as CRLA, as budget allows and at the discretion of the TCS Director;
- Actively participating in regional and national professional associations;
- Providing excellent customer service to internal and external parties;
- Helping to maintain and promote social media outlets;
- Supporting cross-area work efforts during recruitment and retention event activities; and
- Completing other duties as assigned by Director of Student Success Initiatives or TCS Director.
Since 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 11,000 students with educational centers in Boise, Coeur d’Alene and Idaho Falls; nine Research and Extension centers; and Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach.
Cori Planagan email@example.com
• Bachelor’s degree
• Two years experience in academic support at the post-secondary level or related field.
• Experience using organizational and planning skills providing attention to detail.
• Experience using current business software used for word processing, data spreadsheet, calendar and email management.
• Master’s degree Experience:
• Working collaboratively, as well as independently.
• Working with college-level tutoring or similar type of college-level academic support models.
• Teaching at the college level, preferably with historically under-served college students.
• Strong supervisory and personnel management experience. Including experience with hiring procedures and record keeping.
• Experience developing training materials and manuals.
• Experience developing procedures and budget management.
• Identifying, assessing, developing, promoting, and presenting programs.
• Maintaining confidentiality of work related information and materials.
• Developing and maintaining complex data tracking systems using spreadsheet software.
• Demonstrated excellent written and oral communication skills.
• Best practices in college-level academic support and academic tutoring.
• College Reading and Learning Association (CRLA) International Tutor Training Program Certification (ITTPC) requirements and processes.
• Academic success strategies (study skills, time management, organization, test taking, note taking, etc.).
• Developmental education and First Year Experience literature.