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Position Description
The Academic and Student Success Advisor supports and guides SPHTM online and residential graduate students from admission confirmation through matriculation with the goal of supporting students’ academic goals and increasing institutional persistence and retention rates. The Academic and Student Success Advisor achieves defined objectives by implementing and maintaining services in compliance with established guidelines; proactively fostering effective relationships and individualized mentorships to help students achieve their potential; and serving as a member of the Academic and Student Success team. The Academic and Student Success Advisor maintains regular contact with students, using multiple communication platforms, such as phone, email, instant messaging, and Zoom meetings.
Duties
Required Knowledge, Skills, and Abilities
• Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation.
• Proficient computer skills in the use of word processing, spreadsheet, database, electronic mail, and internet applications, preferably of Microsoft Office Suite software.
• Knowledge of student risk factors, and ability to assess and provide high level reports during team meetings.
• Problem solving and analysis skills, and ability to create action plans that fall within the scope of the role and established guidelines.
• Ability to use resources as required to perform the daily expectations of serving students.
• Interpersonal skills and ability to build relationships quickly through phone, email and texting tools.
• Ability to adapt quickly to changing work priorities, set priorities, meet deadlines, be flexible, and work well under pressure.
• Strong verbal and written communication skills and ability to communicate effectively to a diverse audience with emphasis on active listening and constructive support.
• Organizational skills and ability to work well with detailed information/data with strong attention to detail and accuracy.
• Ability to be self-motivated, enthusiastic, personable, assertive, dependable, and work independently and as a member of a team.
Application Process
Apply at https://jobs.tulane.edu/position/IRC29703
Institution Information
Tulane University is located in New Orleans, Louisiana. The university spans across five different campus, with the School of Public Health and Tropical Medicine residing in downtown New Orleans in the Tidewater Building on Canal Street.
Additional Information
In 1912, the Tulane University School of Public Health and Tropical Medicine (SPHTM) became the very first school of public health in the country. In fact, Tulane’s commitment to public health goes back to 1834 when the university was founded to address concerns of cholera, yellow fever, smallpox, and malaria. Today Tulane SPHTM continues to live out that mission with research and education that spans the gamut of specialty areas in public health, from biostatistics to maternal and child health, epidemiology to nutrition, health policy to clinical research, environmental health sciences to violence prevention, and much, much more. Students learn from faculty who are actively engaged in the health needs of communities around the corner and around the globe. We’ve long been known for our hands-on approach to public health education, and employers routinely report that our graduates are prepared and ready to work on day one. This approach is true whether students learn in person or through one of our growing list of high-caliber online programs. The school is located in the culturally rich city of New Orleans, Louisiana, and we are the leading school of public health in the Gulf Coast. We’re dedicated to improving the health and wellbeing of residents throughout the region and serving as a collaborative partner on initiatives to address the inequities plaguing our communities. At the same time, we have long held a wide and diverse global footprint. Faculty conduct research and operate programs that prioritize capacity building and sustainability in numerous countries around the world, such as the Democratic Republic of the Congo, Mali, Zambia, Peru, Bolivia, Taiwan, and Cambodia, just to name a few. The school’s strengths are diverse and many. As the first school of tropical medicine in the country, we have studied vector-borne diseases extensively, with ongoing research in malaria, dengue, Ebola, and several neglected tropical diseases. We also have a strong focus on cardiovascular disease, health equity and disparities, reproductive health, and disaster response and displacement, along with growing strengths in genomics, epigenetics, and other aspects of personalized health and medicine. Topics like climate change and health, data science and artificial intelligence, and cancer prevention and control will offer interdisciplinary options to faculty and students alike in the coming years. Our diverse faculty are committed public health professionals regularly recognized among their peers with awards, prestigious memberships, and important roles and responsibilities on editorial boards and within associations. They take their job preparing the next generation of public health professionals very seriously. Our students gain a very skills-based education here, and we are fortunate to count ministers and commissioners of health, deans of schools of public health, and presidents and CEOs of health organizations among our alumni. No matter what their role, all of our graduates go on to do important, life-changing work. https://sph.tulane.edu/who-we-are
Contact Information
Shallene Joseph, Director of Advising and Student Success, [email protected]
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