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Position Description
Under the supervision of the Associate Director of Student Care and Academic Initiatives for Residential Education, the General Advisor & Retention Specialist has responsibility for developing and implementing advising and programs that facilitate growth in the areas of scholarship, personal and leadership development, citizenship, mentorship, and campus engagement. The General Advisor & Retention Specialist provides guidance and mentoring, through programming and advising efforts, to residential students at SDSU. The General Advisor & Retention Specialist is responsible for the completion of program-related tasks or projects assigned by the appropriate administrator. The General Advisor & Retention Specialist in this position provides backup generalist support to other program coordinators within the department to support retention, academic excellence and enhance graduation rates. Evening and weekend work are routinely part of this position.
Duties
The Residential Education Office General Advisor and Retention Specialist (GARS) will:
- Provide academic and holistic advising to students living on campus in the residential housing facilities at San Diego State University. If needed, referrals to campus resources will be provided.
- Implement initiatives to improve communications to students, through in-person presentations/workshops and web-based/online technology.
- Facilitate student success through program/workshop development and/or implementation.
- Provide support for students experiencing concerns regarding academic advisement, course selection, and degree evaluation.
- Provide guidance and personal counseling related to self-awareness, personal growth and academic probation that facilitates the continuation of students towards degree goals.
- Work closely with the Office of Advising and Evaluations and/or individual Colleges to provide guidance to students that depend on their curriculum.
- Provide support for, and supervision of the STAR Centers (academic resource labs), including undergraduate peer advisers, in order to ensure that residential students receive the appropriate advising necessary to efficiently progress through the major/pre-major and graduate in a timely manner.
- Coordinate the recruitment, selection, training, and evaluation of peer advisors and tutors.
- Work collaboratively with campus partners to provide advising in high-impact practice opportunities (such as internships, study abroad opportunities, research, etc.) for students to enhance their academic coursework.
- The REO GARS will participate, as appropriate, in various Residential Education programs and will carry out other duties as assigned by the Associate Director and/or Executive Director of Residential Education.
This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2025, with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego.
Application Process
For additional information and to apply, visit: https://careers.sdsu.edu/en-us/job/537116/general-advisor-retention-specialist-reo-student-services-professional-iii
Institution Information
To learn more about San Diego State University, visit: https://www.sdsu.edu/about
Additional Information
Initial review of the required application materials, including cover letters and resumes, will begin on April 19, 2024. To receive full consideration, apply by April 18, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here. SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at [email protected].
Contact Information
Ray Savage, Director of Academic Success & Student Care Initiatives ([email protected])
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Qualifications:
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Required Qualifications
Qualifications
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Specialized skills required for this position:
- Understanding of Family Educational Rights and Privacy Act with regards to the maintenance of academic and judicial records of individual students.
- Understanding of reporting responsibilities outlined as a “Responsible Employee” and “Campus Security Authority” under Title IX and the Jeanne Clery Act.
- Ability to learn and acquire knowledge of Title V, CSU policies and procedures, and University rules and regulations and their application to student organizations, student activities and expression and student governance structures preferred.
- Master's degree in Higher Education Administration, Counseling, College Student Personnel, or a related field.
- Three to five years of progressively responsible experience in a residential education environment.
- Experience with the development and/or implementation of student learning initiatives, including a residential curriculum.
- Experience with the development and/or implementation of residential learning communities.
- Ability to provide day-to-day direction, motivation, and support for staff members to deal with typical situations such as crisis intervention, behavioral problems, conflict resolution, motivation of staff and student leaders, and other programmatic functions.
- Knowledge of university, housing, and residential education policies and procedures.
- Must possess a high degree of initiative and ability to work independently in complex situations.
- Must possess demonstrated ability to make appropriate decisions as they relate to the day-to-day programmatic functions of the residence halls. Must be able to deal appropriately with matters of a highly complex, urgent, critical, and confidential nature.
- Counseling skills in human relations, particularly in student development, conflict resolution, crisis management, family relations, and group dynamics.
- Ability to plan, develop and conduct training seminars on needed topics within the department and with student organizations.
- Knowledge and comprehension of the theoretical and practical aspects of student development research as it relates to behavioral concerns in the residential community.
- Ability to interact effectively with persons with hostile reactions.
- Knowledge of student development theory as it relates to the total experience of university students.
- Knowledge of theory and research related to learning communities within the context of residential communities. Commitment to increased comprehension and knowledge of the theoretical and practical aspects of current research in student affairs.
-Ability to provide day-to-day direction, motivation, collaboration, feedback, and support to fellow team members regarding a variety of joint functions.
- Must be able to effectively navigate the inner workings of the large university in order to accomplish tasks within a bureaucratic system.
- Ability to organize and maintain accurate records.
- Ability to submit data requests and analyze a variety of data output. Ability to apply data received through a research project to current issues, toward meeting current needs, and/or setting future goals.
- Ability to utilize a Macintosh personal computer for writing reports and storing information and data for departmental use.
- Working knowledge of resources and services on campus and in the community.
- Ability to develop and maintain positive relationships with individuals and groups representing many and varied interests.
- Ability to work with individuals in other organizations or departments on cooperative projects.
- Ability to represent the department or university as appropriate.
- Demonstrate effective written and oral communication skills.
- Demonstrate leadership ability in order to direct, organize, and coordinate committees to accomplish projects in an effective and timely manner.
- Working knowledge of the organizational structures of various organizations which serve as resources to university housing and student affairs professionals, i.e., NACADA, NASPA, ACPA, WACUHO, ACUHO, PACURH, NACURH, ACPA, etc.
- Willingness to attend training seminars, workshops, and conferences to develop professionally.
- A high degree of creativity, originality and innovation in the development of training and orientation programs.
- Ability to produce brochures and other promotional materials to effectively market the programs to residents and staff.
- Understanding of different residence hall facilities models. Ability to balance student customer wants with development needs.
Preferred Qualifications
- Experience working with and supporting the success of diverse student populations in a large, urban university setting
- First-year student transition and identity development teaching experience
- Experience working with and understanding the developmental needs of first year and sophomore/second year students.
- Experience with residential learning communities (RLCs)
- Knowledge of the principles of a curricular approach to residential education, including the development of learning outcomes, facilitation guide writing, and strategy implementation.
- Experience planning and implementing large scale programs and campus events. - Experience with the development and/or implementation of a faculty/scholar in residence program.
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