Job Positions

494483-Associate Director of the Academic Success Center

Categories: Northeast Region 1


Academic Success Center- Division of Enrollment Management & Student Affairs


SUNY Brockport

Date Posted:

Dec 30 2019 10:00PM

Close Date:

Open until filled

Position Description

The College at Brockport, State University of New York is accepting applications for an Associate Director of the Academic Success Center. The Associate Director of the Academic Success Center (ASC) serves as a key departmental leader focused on providing student centered support and inspiring the college to achieve academic success and engagement. Reporting to the Director of the Academic Success Center, the Associate Director is responsible for leading the development and implementation of campus academic advisement processes and procedures, as well as comprehensive student retention, persistence and success initiatives. Our comprehensive lifecycle programming includes major campus initiatives such as orientation, the Academic Planning Seminar as well as first year, second year and transfer student programs among other cross-divisional academic and student engagement initiatives. The Associate Director is also responsible for the daily operations of the ASC, assuring that all students, their families, faculty, staff and guests are always able to find a welcoming and supportively engaging environment. Department Description The Academic Success Center (ASC) is a newly designed, state of the art facility that provides centralized support services like tutoring, student accessibility services, academic advisement, student lifecycle programming, success skills workshops and student success interventions. Programs within the Academic Success Center have been recognized as national best practices with a rich history of starting as a pilot school for the John Gardner Institute Foundations of Excellence program. The ASC is an integral part of both the Academic Affairs and Enrollment Management/Student Affairs teams for the college. Join a highly engaged, holistic and supportive team of student support professionals as they support the campus community to achieve academic, developmental and student success goals.


Major Responsibilities
Provide strategic leadership to academic advisement initiatives and campus partnerships. Serve as the key conduit for advising and student support for the Divisions of Enrollment Management & Student Affairs and Academic Affairs.
Facilitate coordination and communication between respective college departments as they relate to the Academic Success Center’s role in creating a positive advisement and educational experience for students. In concert with campus stakeholders, review and propose efficiencies for advisement processes including Freshman and Transfer registration, major/minor declaration, add/drop, Temporary Academic Leaves (TAL), etc.
Facilitate processes and programs that promote a smooth transition to and through the institution including campus-wide collaborations such as block-scheduling, new registration programs, oversight of faculty advisor trainings, Academic Compliance for Financial Aid, etc.
Serve as departmental and campus expert in academic policies and procedures that effect student progress. Serve as the primary point of contact for ongoing training and assistance to Deans, Chairs, Directors, Faculty Advisement Coordinators, Advisors, etc.
Serve as a departmental leader for Academic Success Center student success and persistence efforts: Oversee and/or support life cycle programs to ensure a smooth transition to the institution and throughout student experience.
Provide intentional and comprehensive support for Students on Academic Probation through the STEPS (Strategies To Eliminate Probationary Status) program; Unregistered Student Outreach, Advisor Outreach, Emerging Scholars support, Underrepresented Population Outreach, etc.
Supervise weekly processes including EagleSUCCESS daily triage, Temporary Academic Leave Follow-Up, STEPS Communication, Majors Declarations Process, midterm grade outreach, etc.
Collect, analyze and use data to enhance systems and programs.
Explore and implement best practices in student retention, persistence and engagement.
Assist the Director of the ASC with providing representation on college committees related to advisement and student success (probation/dismissal and temporary academic leave processes, divisional and college-wide committees, etc).
Provide efficient and effective leadership and management of a welcoming, supportive, inclusive, student-focused success center.
Provide regular, timely and developmental feedback to each direct report through regularly scheduled meetings, performance planning and evaluations.
Coordinate departmental budget in collaboration with Director of the Academic Success Center.
Facilitate open communication amongst the ASC staff through staff meetings, departmental committees, developmental support initiatives and opportunities for staff engagement.
Develop and sustain strong relationships with campus partners.
Maintain and establish outreach and communication plans that guide departmental priorities and encourage maximum efficiency.
Provide oversight of the unit’s strategic planning, policy development, assessment planning, and daily operations.
Mastery of key information systems including: Banner, Argos, DegreeWorks, Hobson’s Starfish System, Outlook, Excel. Focus on system efficiency in collaboration with Information Technology and Institutional Effectiveness.

Application Process

Application Instructions
Interested candidates should apply online at and submit a cover letter, resume and the names, addresses and phone number of three professional references.

Institution Information

The College and Region The College at Brockport, State University of New York, serves a diverse student body of over 7,100 undergraduate and 1,100 graduate students enrolled in 50 undergraduate majors and more than 50 masters’ programs, teacher certification programs and advanced graduate certificates supported by more than 750 instructional faculty and professional staff. The College is an inclusive learning community that inspires excellence through growth, engagement, and transformation. The College is located along the famous Erie Canal, in the village of Brockport in western New York State, a region known for its low cost of living and stable housing market. The College benefits from a small-town atmosphere, even while located near major metropolitan cities.
Brockport is:
• 16 miles west of the city of Rochester, which is the home of the Rochester Institute of Technology, the University of Rochester, the Eastman School of Music, the Strong National Museum of Play, and the Rochester Red Wings AAA baseball franchise;
• 45 miles east of Buffalo, which is the home of the University of Buffalo, the Bills NFL franchise, and the Sabres NHL franchise;
• 75 miles from Niagara Falls USA, which features the American, Horseshoe and Bridal Veil Falls;
• 140 miles from Toronto, the largest city in Canada and the home of the University of Toronto; and
• 350 miles from the many attractions of New York City.
• The area features a number of technology companies, including Paychex, Xerox, and Kodak, and other large companies such as Wegmans and Excellus. Rochester and its suburbs feature some of the highest-quality public, private, parochial, and charter schools in New York State. The region is known for its natural beauty, including Lake Ontario, the Genesee River (with three major waterfalls in Letchworth State Park), and the Finger Lakes region with its notable vineyards and wineries.

Additional Information

Salary and Benefits Competitive salary commensurate with experience. We offer an excellent benefits package that includes medical, dental, and vision insurances, retirement and generous paid time off.

Contact Information


Required Qualifications

Master’s degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university; progressively responsible leadership experience at or with a college or university; experience in a leadership position with Academic Advisement or management such as Registration and Records, Student Success and Retention or the equivalent; experience developing, organizing, and administering budgets; demonstrated experience in supervision of professional staff; experience in formulating student outreach initiatives; strong management and organization of institutional resources to meet goals and objectives; excellent interpersonal, verbal and written communication skills; and, demonstrated commitment to diversity, equity and inclusion.

Preferred Qualifications

Minimum of three years of progressively responsible leadership experience in Academic Advisement at a college or university; minimum of two years of supervision of professionals; budget management experience or management of a budget over $50,000; experience with collective bargaining and union contract administration; experience in Financial Aid academic compliance; and, mastery of campus technology systems such as Ellucian Banner Platform System, DegreeWorks and Hobson's Starfish System.