Job Positions

Academic Advisor

Categories: Northwest Region 8


University Advising


Northern Arizona University

Date Posted:

Sep 21 2022 3:15PM

Close Date:

Dec 12 2022

Position Description

Delivers academic advising services to promote and cultivate holistic academic and career success of students from the point of admission to graduation. Demonstrates basic level knowledge and skills in advising students and evaluates their abilities, interests, and talents in order to develop appropriate academic and career goals. Contributes to the optimization of the student experience and, in turn, improves student retention and success.


Student Development & Support - 60% Develop meaningful relationships with students based in empathy, compassion, and appreciative, developmental, and intrusive advising techniques. Interview and advise students regarding information, procedures and academic requirements of a specific program or major. Assist students in understanding requirements, evaluating academic abilities and setting goals. Present academic information to orientation groups and potential students and parents. Maintain high familiarity with standard concepts, practices, and procedures of relationship building, coaching, and quality customer service. Systematically engage with learners to ensure their success and retention. Demonstrate core values of excellence in education, student success, educational access, diversity, integrity, professionalism and civility. Assess the student's stage of development (academic, career and personal) and promote student growth by determining suitable developmental tasks; assist students in the establishment of realistic and attainable academic and career goals. Responsible for a full range of coaching and advising activities with the primary goals of ensuring learner success and retention to graduation. Teach decision-making strategies and problem-solving skills to students by modeling and example. Work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to degree completion. Work with specific student populations and their particular needs (i.e., First-generation students, transfer students, nontraditional students, ROTC, international, Veterans, student athletes etc.) Assist students in navigating university policies and procedures, including forms and processes for program/plan declaration, enrollment help, petitions to add/drop a class and graduation assistance.

Caseload Management - 20% Monitor academic progress of students; analyze progress reports from instructors; determine eligibility and satisfactory progress toward degree; identify current and potential needs or problem areas (e.g., study skills, tutoring) and refer students to appropriate campus resources for assistance; communicate findings to coaches and administrators. Maintain accountability for specific advising and coaching metrics and key performance indicators including the timeliness and accuracy. Review entire caseload on a regular basis and proactively engages in outreach to students. Take proactive measures to ensure prompt resolution of any potential obstacles, respond to student questions and concerns. Document student interactions according to unit requirements.

Collaboration & Teamwork - 10% Work together in a team setting to accomplish various projects, demonstrate empathy in support for one another and foster an environment of continuous improvement. Assist in the maintenance of advising tools, such as Academic Advisement Reports, Jacks Planner, catalog, Transfer Academic Plan, Jacks Path, etc.

Recruitment - 5% Assist in recruitment of potential students by advising them of general academic requirements of a specific college, including program admission if applicable. Evaluate transcripts from other academic institutions for application to degree program. Assist with process to apply any applicable credit to satisfy degree requirements.

Other - 5% May serve on various committees to give input in the development, refinement and updating of university/college academic policies and procedures. May facilitate seminars and workshops. Other duties as assigned.

Application Process

Find the "Academic Advisor" posting on our HR staff openings webpage: Click on "apply" from the job posting's page to get started!

Institution Information

Northern Arizona University is a 4-year public institution, and a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Additional Information

More on NAU's roadmap:

Contact Information

NAU Human Resources:


Required Qualifications


Associates or Bachelor's degree in a field related to area of assignment AND one year academic advising experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

Degree in field pertinent to the college, higher education or academic services. Previous advisement and/or teaching experience. Experience and/or knowledge of practices, policies and procedures at NAU or other higher institutions. Experience serving undergraduates in an academic environment. Experience with technology specific to advising, i.e., PeopleSoft.