Job Positions

Director of Student Success

Categories: North Central Region 6


Academic Affairs


Grand View Univeristy

Date Posted:

Jul 25 2019 10:00PM

Close Date:


Position Description

The Director of Student Success will serve as the champion – the chief expert and advocate – for student success and oversee inclusive academic support services for all student populations, including traditional, non-traditional, and online. They will provide leadership and implementation of strategies to address persistence and completion issues. Also promotes, encourages, and measures activities related to student success. The Director implements the vision for academic support services at GV and serves students by providing strategic oversight of and operational support for student academic success, including tutoring and other forms of learning support, student referrals for support services, and data analysis to inform programming, policy, and practice. The Director of Disability Services provides leadership for a collaborative student success environment that sustains a network that connects, for example, CETL, the Library, Disability Services, the college Deans, Director of Faculty Advising Graduate and Professional Studies, GV Complete, Student Life, Institutional Effectiveness, the Writing Center, the Math Lab, and the faculty in support of the student success mission.


  • Provide generative thought leadership for student success and academic support.
  • In collaboration with the Faculty Development Director, utilize student success findings to inform advances in pedagogy, course design, and curriculum design.
  • In collaboration with Library Director, utilize student success findings to support student research needs and development of strong information literacy skills.
  • In collaboration with Provost and AVP-IE, provide expertise and guidance based on current knowledge about student success principles, theories, and best practices to improve student success.
  • In collaboration with other VPs and AVP-IE, develop and implement a comprehensive short- and long-term student success plan to improve persistence and completion rates. Conduct regular assessments of progress towards student-success objectives and report results.
  • In support of established student success plans and objectives, implement strategies and practices related to, but not limited to, supporting the first-year and transfer student experience.
  • In collaboration with the advancement office, participate in identifying, writing, and administering student success grants, as appropriate.
  • Fully utilize and advocate for the functionality of the Navigate platform to support student success. Use Navigate analytics and other means to forecast and prioritize student support needs.
  • Manage triage and case-management for Navigate alerts and progress reports.
  • Support the work of the Council of Success, governance committees related to student success, and the Student Success Strategic Oversight Committee.
  • Adopt best practices and collaborate with staff and faculty to build effective learning-support programs, including developing and implementing effective outreach and marketing plans for those programs and adopting best practices to recruit students to them.
  • Engage with faculty members to identify learning support needs at the course and program level and to strategize ways of addressing those needs.
  • Ensure the availability of tutors for all students (including on-ground, evening, weekend, and online students).
  • Lead planning for and execution of support for students on academic warning or probation.
  • Develop and implement a plan to support targeted students who need academic support and credit recovery, which could include teaching formal courses in the curriculum, workshops, online programs, or other deliveries.
  • Manage student success and learning support budgets and supervise staff (including the Disabilities Services Coordinator).
  • Other duties as assigned.

Application Process

Institution Information

Grand View University 1200 Grandview Avenue Des Moines, IA 50316

Contact Information

Pam Christoffers, Associate Vice President of Institutional Effectiveness 515-263-6023


Required Qualifications

  • Master’s degree; field of degree open, prefer education, higher education, counseling, student learning, development
  • Must have expertise in the field of post-secondary student success and demonstrate successful experience working with college level students and their academic success
  • Excellent leadership and supervisory skills
  • Excellent communication skills including written and oral (presentations)
  • Exceptional judgment and discretion
  • .Emotional stability, personal maturity, and professionalism required to manage the diverse demands of the position, deal with conflict, resolve problems, make effective decisions, and prioritize
  • Ability to initiate, plan, implement, and evaluate programs and services
  • Data analysis skills

Preferred Qualifications

  • Doctorate Preferred