Job Positions

Student Success Coach

Categories: Northwest Region 8




Oregon State University

Date Posted:

Aug 5 2020 10:00PM

Close Date:


Position Description

Oregon State Ecampus is seeking a Student Success Coach to join our team. This is a full-time (1.0 FTE), 12-month, fixed term professional faculty position. The Student Success Coach is a professional faculty member in Oregon State University Ecampus, the university’s top-ranked online education provider, and reports to the Assistant Director of Student Success. The Student Success Coach develops and enhances relationships with students, staff and faculty to support student enrollment, persistence and success in Ecampus distance degree programs. The Success Coach will work with online students throughout the student cycle (i.e. admission through graduation) by implementing systems and processes to address student success and retention in distance programs and courses and to enhance the online student experience. In addition, this person will contribute to other OSU Ecampus initiatives in collaboration with Ecampus colleagues involved with course development, marketing and program insights. The purpose of this position is aligned with the Oregon State University mission to achieve student access, persistence and success through graduation and beyond. This position may require occasional travel as part of training, professional development or outreach efforts. OSU Ecampus is an innovative and creative organization with a commitment to providing nationally ranked online degrees and programs that offer access to high quality education. OSU Ecampus includes Oregon State Ecampus (online degrees), Ecampus OER (open educational resources) and the Ecampus Research Unit (which conducts original research). Oregon State University and OSU Ecampus are committed to maintaining and enhancing a collaborative and inclusive community that strives for equity and equal opportunity. All employees of Ecampus are responsible for helping to ensure that these commitments are achieved. Student Success Coaches support a diverse student population and advocate for online learners through student support and professional partnerships.


50% – Ecampus Student Success Coaching: Under the guidance of the Assistant Director of Student Success, develop and implement intervention strategies designed to improve academic success and persistence of students in Ecampus undergraduate degree programs. Coordinate orientation, coaching interventions, and success and retention efforts with academic advising partners, as needed. Provide individualized support and success coaching for newly admitted students, first-term students, transfer students, students experiencing academic difficulty, degree partnership program students and other student populations. Integrate academic success best practices and strategies, and specific coaching and academic counseling techniques to provide proactive, one-to-one student conversations that acknowledge the unique needs of distance students. Communication with students may be hosted via phone, email, video conferencing, etc. and across time zones to effectively support distance students. Facilitate group communication to assigned student populations, respond to individual questions in a timely manner, and promote meaningful student engagement with their peers and the Ecampus student success team.

20% – Support student success using online systems: Use a variety of technologies (such as student information systems, online platforms, homegrown systems, customer relationship management systems and learning management systems) to create meaningful interactions and support for students. Use institutional and internal reporting to identify at-risk Ecampus student populations and risk factors, monitor student progress and provide proactive support. Collaborate with academic advisors and cross-campus partners on related initiatives. Contribute to distance students’ sense of belonging and access to success resources and support through the Ecampus Learning Community, which introduces online students to academic success strategies and services, provides major-specific content and information, and promotes community. In this role, the student success coach will create content, update processes and facilitate a positive student experience.

15% – Programming and Administration: In support of expanding and easing access for distance students, work to improve programs and develop initiatives that encourage Ecampus student engagement with online orientation programs, academic success resources and student development opportunities. Work with the Assistant Director of Student Success, the Ecampus Student Success Team, and internal and cross-campus colleagues, including advisors and department contacts, to develop and implement programmatic interventions to support the academic success and retention of online students.

10% – Campus Collaboration and Professional Development: Develop, maintain and enhance relationships with colleagues, advisors, staff and faculty to support Ecampus student enrollment and success. Participate in OSU and departmental committees and meetings to support Ecampus program implementation. Develop and maintain involvement with appropriate professional organizations to increase knowledge of program development, improve academic coaching skills, and increase Ecampus visibility on a national, regional and state level. Maintain up-to-date knowledge of all relevant Ecampus and OSU policies and procedures. Create and present workshops and key information to divisional partners and campus colleagues.

5% – Other duties as assigned: Perform other duties as assigned by the Ecampus leadership team.

Application Process

When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and experience have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For more information and to apply, go to

Institution Information

If you would like to be a part of a community that enjoys a beautiful 400-acre campus with park-like settings, supports world-renowned research, teaching, and outreach, or assists students to become successful citizens, consider a career with Oregon State University. Ecampus is a growing, innovative and collaborative organization with a commitment to providing high-quality online degrees and programs. Ecampus makes OSU’s exceptional learning experiences available to students throughout Oregon and around the world.

Additional Information

OSU seeks diversity as a source of enrichment for our university community. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

Contact Information

Danielle Franklin


Required Qualifications

• Bachelor’s degree from a regionally accredited institution.
• A minimum of one year of professional experience working with students to promote student success or navigate educational systems OR a minimum of three years of experience being an advocate or navigator in a related field.
• Demonstrated experience communicating complex processes and information via phone and email.
• Proficiency using online technologies and ability to learn and adapt to new tools.
• Demonstrated excellent written and interpersonal communication skills with a high level of professionalism.
• Demonstrated problem-solving skills and ability to prioritize duties and navigate in a fast-paced environment.
• A demonstrable commitment to promoting and enhancing diversity and inclusion. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576- 055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement.

Preferred Qualifications

• Master’s degree in counseling, student services administration, career counseling, adult education or closely related field, or professional development/education in a similar field.
• Experience with online learning or working with online learners.
• Demonstrated experience working with adult learners or non-traditional students.
• Experience working with active-duty military and veterans and family members
• Experience providing academic counseling/coaching, motivational interviewing or strengths-based coaching.
• Experience as an academic advisor in higher education. Understanding of adult lifespan development and experience counseling individuals who are facing a variety of life challenges.