Accessible Language for Better Advising: Inviting Dialogue for Student Success

TUESDAY, FEBRUARY 13, 2024 - 1:00 PM CDT (GMT-5)
chat iconDevelopmental and Appreciative advising models stress the importance of deepening relationships through creative questioning and exploration of student goals. However, often our explorations are couched in  institutional language which, for non-traditional student populations like First Gen students, can be intimidating or isolating. This presentation will draw on curricular design, counseling techniques, and even improv comedy to explore examples of accessible, open communication techniques that can create inviting questions and conversations. More intentional language can help put students at ease, invite them into the world of academics, and empower them to take greater agency in their own academic journeys. This can especially help level the playing field for students who might otherwise feel unwelcome at college, making accessible language a crucial tool for student success.

What You'll Learn

  • To question some of the assumptions about "modeling professionalism" in advising
  • To effectively use warm language, open-ended questioning
  • To effectively use empathetic listening to better frame their conversations with advisees both in meetings and by email. The presentation provides examples of how such language has worked in past experiences with students, as well as opportunities to practice crafting language in hypothetical student scenarios. 


Kathryn Fore, SUNY Albany

Marcelle Martens, SUNY Albany

Core Competencies Addressed

Academic Advising Core Competencies that will be addressed in this presentation include: 

  • C4 icon.jpg  Academic advising approaches and strategies.
  • R2 icon.png Create rapport and build academic advising relationships. 
  • R3 icon.png  Communicate in an inclusive and respectful manner. 


NACADA Members:

  • Before/on January 14 - $150
  • After/on January 15 - $175


  • Before/on January 14 - $300
  • After/on January 15 - $325

Registration closes February 11, 2024

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Individuals using checks or purchase orders for payment must use this Registration Form.  

  • Please complete the form, print it, and mail or fax to the Executive Office.  Registrations will be processed in the order they are received.  Once processing is complete, you will receive via email a receipt or invoice for the event.
  • The completed form and a check or approved PO must be received by the Executive Office at least two working days prior to the event. If the event should reach capacity before your registration can be processed, your check or PO will be returned to you.
  • Note: For your financial safety, we can NOT accept registrations with a credit card via email.


Refund/Transfer Policy

If you find after registering that you are not able to attend the broadcast, you may:

  • Choose to simply remain registered and view the streamable recording of the event from the link that will be provided and available for 30 days following the event.
  • Transfer your registration to another individual from your institution. (If this person is not a current NACADA member, they will either be asked to become a member or pay the non-member fee.)
  • Up to 30 days prior to the webinar: Request a refund of paid registration fees (less $25) in writing. 
  • 29 to 8 days prior to the webinar: Request a refund off paid registration fees (less 50%) in writing. 
  • Due to service provider obligations, refund requests can not be accepted less than 8 days priorbeforeevent. Internal campus substitutions can be made up to 3 days before the broadcast.
  • In the unlikely event the broadcast is cancelled, registration fees will be returned.