[Read the rest of this article...]
Gambling on academic advising success? Using the balanced scorecard approach could lead to advising windfalls.... Development of a BSC begins with a clearly stated mission or purpose, measurable objectives and strategies to meet those objectives. Then under each perspective, specific outcomes are identified for each strategy. For example, if one of our strategies is to utilize faculty advisors, then a desired outcome might be the development of faculty’s advising skills.
Preparing students for a career is not higher education’s primary focus. However, the question is understandable. We expect an action to produce an outcome, a direction. “Undecided” insinuates unknowing, and unknowing suggests lack of direction. We stress the need for critical thinking, developing transferable skills, immersion in learning situations, and studying a topic in-depth, i.e., the importance of college for the intellectual experience itself. Nonetheless, the anxiety over what happens the Monday after graduation weighs heavily from day one for students (and their parents); thus it demands our attention.
The Marquette University School of Education prepares teachers for urban classrooms. As the School’s Director of Undergraduate Advising, I occasionally hear complaints from beginning students (who, as a group, are predominantly Caucasian) about what they consider to be the disproportionate focus on diversity issues within their Education courses.“I’m not a racist!” each student invariably proclaims. They report that the recurring discussion about white privilege and social justice makes them feel uncomfortable. “Good!” I think to myself. “Here’s the opening for a serious teachable moment.” I feel prepared to talk with these students about the program’s goals. We discuss the importance of recognizing ourselves as cultural beings and how biases aren’t always apparent intellectually but can manifest themselves in practice.