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Charlie Nutt visits Maastricht University in the Netherlands

Editor’s Note: This is an adapted version of an article in De Observant (May 19th, 2011), Maastricht University’s weekly newsletter.

One of the most important tasks of an academic advisor, according to Charlie Nutt, Executive Director of NACADA: the Global Community for Academic Advising, is to teach students appropriate strategies with regard to learning. “We need to focus more on student learning as opposed to helping students,” he says.  Charlie is a charming, energetic, and seemingly tireless American with a true passion for academic advising and improving students’ college experience, and he recently spent four days in Maastricht on the invitation of Nicolai Manie and Oscar van den Wijngaard CharlieNutt-Maastricht.jpg(both members of NACADA and academic advisors at University College Maastricht – see  Oscar’s December 2010 AAT contribution). Charlie gave several inspiring workshops, sharing his insights and strategies on increasing study success and improving student retention with the academic advisors and administrators of Maastricht University. In addition, he reserved time for individual meetings with the deans of the various departments.

Academic advising is gradually gaining a stronger foothold at Maastricht University, reflecting a growing awareness of its importance for student success, and aided by a recent Dutch policy that can result in significant cost to both university and students when the allotted time to complete a study program is exceeded.

At University College Maastricht (UCM), students can choose from more than 130 courses, with the guidance of academic advisors, and Charlie’s visit to Maastricht couldn’t have come at a better time, says Nicolai Manie, coordinator of UCM’s Academic Advising Office.  “At the moment,” Nicolai explains, “UCM is re-evaluating its advising system, planning to make some significant changes to it.”  Other faculties are also implementing new advising strategies this year: the psychology faculty introduced a new mentoring program, and the Department of Knowledge Engineering is piloting a faculty-based academic advising system for first year students, which most likely will be adopted by other departments of the university as well.

With the development of new program structures, many important questions arise within Maastricht University’s academic advising community, such as what is the role of an academic advisor and in what way is it different from a study advisor? Charlie Nutt cautions that it is very important that each faculty defines these roles for themselves, making clear distinctions between the tasks of study and academic advisors. One word that is crucial to academic advising was heard repeatedly in Charlie’s workshops: connection. Making sure that the students can identify with their studies, that they can relate to the philosophy of the faculty and the university, is key for a pleasant and successful college experience.

What is the most important factor for students during their studies, and what distinguishes students with a successful career from those who are less successful?  The quality of teaching?  Having a rich social life? Richard Light, a professor at the Harvard Graduate School of Education, conducted a survey with 1800 Harvard graduates and found the answer: the relationship with the academic advisor is the key to success.  Or as Light put it (2001): Good advising may be the single most underestimated characteristic of a successful college experience (p.81).

“Think about your own time as a student,” Charlie Nutt urges.  “Perchance you met a professor who was truly inspiring and gave you guidance. But such an encounter should not be left to chance. We need to build a relationship between the students and the advisor before the students realize they need someone to help them out. Because once they realize they are in trouble, they’re already in so much trouble that they have difficulties getting out by themselves.”   However, Charlie says, it is not the task of the academic staff to hold the students’ hands and solve all their problems for them. Rather, advisors should help students learn from their mistakes and “provide them with strategies and techniques to take success into their own hands, which is the student’s responsibility.”  Advisors should help the students feel empowered. 

What do we need to teach students?  According to Charlie Nutt, without a doubt, we need to “teach them how to make choices because they don’t know how to do that. Up until they enter university, decisions have been made for them. We need to teach students the important difference between choosing a certain study program and choosing a career. When asked: why do you want to study a particular subject? And how did you arrive to this conclusion? students’ most cited answers are: ‘I thought this subject was interesting in high school,’ ‘my friends study the same,’ ‘my parents wanted me to,’ and ‘I didn’t like anything else better.’ It’s not about helping, it’s about teaching: teaching to think, teaching to make the right choices.”  Some students have no idea what courses to choose in their first year. It takes time to get used to being a university student. Charlie adds, “Don’t forget that these young people are standing on their own feet for the first time; it’s often the first time they leave their parent’s place. They need time to get used to this.”

To many freshmen the university is a different world. Many have a hard time adjusting to it; some of the students who had high grades in high school are now barely passing their classes, panicking that they might fail. “It is important that they realize that it is normal, that they can relax” Charlie says. “I share my own story with them,” says someone in the audience. “I too had good grades in high school, but was not doing so well in my first year of college. It helps sharing these stories with students; they instantly open up to you, they can relate.”

At the end of one of his workshops, Charlie provides a list of helpful tips for future advisors: “Know your students! Who are they, what are they telling you? Are they ready to study at university? Have high expectations. If they are too low, students will only make very slow progress. Set up a team of professionals and staff members with different skills; jointly take up the responsibility of ensuring study success. Motivate students to reflect. Give valuable information. Integrate academic advising in the first year and focus on university culture sooner than later. If we don’t, students will assume that we are not interested in them and their stories, which is just the opposite of what a good academic advisor should be.”

Nicolai Manie
Coordinator Academic Advising
Faculty of Humanities & Sciences
University College Maastricht
Maastricht University

Vera Bossel
Educational Researcher
University College Maastricht
Maastricht University

Oscar van den Wijngaard
Coordinator Academic Advising
University College Maastricht
Maastricht University


Light, Richard. (2001). Making the Most of College: Students Speak Their Minds. Massachusetts: Harvard University Press.

Cite this article using APA style as: Manie, N., Bossel, V., & van den Wijngaard, O. (2011, September). Helping students help themselves: Advising as empowerment. Academic Advising Today, 34(3). Retrieved from [insert url here]


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Academic Advising Today, a NACADA member benefit, is published four times annually by NACADA: The Global Community for Academic Advising. NACADA holds exclusive copyright for all Academic Advising Today articles and features. For complete copyright and fair use information, including terms for reproducing material and permissions requests, see Publication Guidelines.