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Entries for 'communication'

18

Scholarly production and practice-sharing can be a great challenge for advising practitioner-scholars as the demands of advising practice far outweigh the time available for developing research ideas and writing for the purpose of disseminating best practices to the field. Connection with others in the field can also be a barrier. The NACADA Virtual Idea Development Group is one writing support endeavor within the overall NACADA Writing Group initiative that seeks to develop and nurture academic writing skills.

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mentoring, research, professional development, communication, advisor training, advising theory, research group, advising research, Ashlock, Hay, Herstek, Kersey, MacLean, Price-Williams
18

Shifting the mindset from treating traditional undergraduate students as adolescents to recognizing them as emerging adults can allow advisors to build genuine and meaningful relationships with their advisees. Utilizing Knowles (1988) six principles of andragogy, not as a checklist but as a mindset, allows advisors to build meaningful, genuine, and authentic relationships.

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rapport, communication, build relationships, advising theory, advising approaches, encouraging students, active listening, Lessenger
18

For decades, higher ed institutions have been pondering how to improve retention and degree completion rates. And yet, in spite of all kinds of programs and centers and initiatives, few have really moved the needle much in the right direction. In the search for the easy answer to a complex question: How can we help our students persist?, institutions have overlooked the fact that we have been asking the wrong question all along. The revision should read: How can we help our student persist? And we need to ask it thousands of times.

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retention, communication, build relationships, graduation rates, academic support, at-risk students, preparedness, student motivation, advising strategy, advising approaches, encouraging students, active listening, learning outcomes, Spight
18

Online advising may be one way to retain doctoral students. The College of Saint Mary’s Graduate Advising Space, based on NACADA’s Core Values, provides much more than the answer to “What class do I take next?”

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theory, communication, advisor competencies, personal philosophy, academic support, advising theory, advising approaches, Preisman
01

Quality advising is so much more than knowing curriculum requirements or being able to recite institutional policies and procedures. It involves a personal touch, the ability to put a face on the institution for students. True quality advising requires the advisor to be human, not bureaucratic. I would like to think that my students view my office as a safe haven. It is a place where they can come for what we think of as typical advising services such as major exploration and course scheduling, but also to share accomplishments, concerns and frustrations, and to seek advice on things outside the confines of their academic lives.

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communication, role of advisor, academic support, encouraging students, advising skills, Peggy Delmas
Posted in: 2002 June 25:2
01

A student walks into my class the first day of class and sits down. The class starts, and I begin reading names off my roster. I ask four questions of each student. I ask where they are from, what activity they are involved in on campus, if they are on a certain scholarship, and whom their advisor is. The last question usually answered by, 'I don't have an advisor.' This is where the relationship between teaching and advising comes together....

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communication, role of advisor, advising approaches, faculty advising, Mary Frank
Posted in: 2002 June 25:2
01

Advising students with disabilities presents many challenges to the college advisor. However, skilled advising can go a long way towards ensuring the success of a student with a disability. To effectively advise a student with a disability requires a thorough understanding of the student’s goals as well as the student’s disability, the barriers the institution may have inadvertently created, and the resources the college provides that can be used to assist the student in pursuing his or her educational aspirations.

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communication, collaboration, build relationships, role of advisor, academic support, advising approaches, disabilities, advising competencies, Leslie Hemphill
01

The adoption of electronic communication technologies over the past decade has changed the nature of advisors' daily work. Voice mail, e-mail, and Web sites were introduced with the promise of helping us connect to our students. Judging from the flood of student contact these technologies produced, it can be said they have been successful. Most of us are drowning in incoming e-mail messages with overflowing inboxes and blinking lights on our voice mail. Responding effectively to student inquires requires an integrated managed use of these technologies.

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communication, collaboration, technology, advising approaches, George Steele, Anita Carter
01
Good advising may be the single most underestimated characteristic of a successful college experience as noted by evidence gathered from 1,600 one-on-one undergraduate interviews. Several of the overarching findings from these interviews are 'actionable' by advisors. I look forward to sharing details from these findings with you at the NACADA national conference. However, since June brings freshman enrollment in many areas, I thought that you might benefit from a brief summary of the findings most applicable to advising incoming students.

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research, communication, collaboration, build relationships, academic support, advising strategy, advising approaches, encouraging students, Richard Light
Posted in: 2003 June 26:2
01

Multicultural awareness is essential for academic advisors, for our cultural identity "is central to what we see, how we make sense of what we see, and how we express ourselves."

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communication, build relationships, advisor competencies, cultural differences, Leigh Cunningham
01
In these economic times, meeting the needs of so many diverse student populations can be a challenge. However I believe there are steps a college or university can take to effectively, and efficiently, provide quality services.

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intrusive advising, communication, collaboration, advisor training, community relationships, peer advising, technology, advising skills, advising competencies, Lynda Sukolsky
01

Diversity, interdisciplinarity, and professionalism are gauges by which we measure improvement over the last several decades. Part of the improvement is due to faculty and professional advisors who support these changes. The classic relationship between a faculty research supervisor and a master’s, doctoral or professional student is still the essential relationship. Built around that, whether at the large research institution, a small college, or the professional school, those who advise strive to meet the needs of today’s graduate and professional students.

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communication, build relationships, role of advisor, advising approaches, nontraditional students, Virginia Hueske
01

What makes advising at a rural, isolated community college different is that the advisor does it all. You are the guide, the coach and the cheerleader. You do the placement testing because there is no testing center; you interpret the Strong Interest Inventory and MBTI because there is no career services specialist; you do the orientation program because there is no separate department for that. The whole student services process from recruiting to graduation is in your hands. The job requires good listening and problem-solving skills, organization and communication, and the exercise of good judgment when faced with counseling situations that are beyond your training and expertise. Most importantly, it requires genuine care for students. The advisor is really on the front lines, but the rewards are great. When you see a student achieve his or her goal—which may or may not include graduation—the experience is priceless. 

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communication, role of advisor, community relationships, advising approaches, advising environment, Kevin Anderson
01

Critical to a defined and successful university advising program is keen administrative support that is manifest in the articulated expectation of quality advising. Certainly a reward system which includes advising as a priority is appropriate within a university culture which values and supports advising. Further, as administrators, we frequently have deep concerns about retention, when our primary focus should be the quality of advising.

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communication, role of advisor, advising strategy, advising approaches, advising director, Kathryn Martin, colaboration
01
Academic advisors face increasing challenges each year. What are the most effective ways to deal with enrollment increases when there has been little or no increase in budget? How do we handle the advising needs of these students? How can colleges effectively cope with the increasing numbers of transfer students? How can we use orientations to enhance advisement? These are just a few of the many challenges faced every day by advisors at most colleges, but particularly at two-year colleges.

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communication, collaboration, build relationships, academic support, Dianne Castor
Posted in: 2005 June 28:2
01
For each of these three visitors the adviser plays a critical role. It is much more than course selection and graduation requirements. The relationship with Mike, Selina, and Caroline and many others like them can become a key ingredient in their undergraduate experience, and the success of the relationship depends on a full range of talents. In truth, Mike, Selina, and Caroline are drawn from advising experiences I have had over the years. While they may be literally fictional, I have seen such students, and so have you. They are a daily reminder of the challenges and rewards of our profession.

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proactive advising, communication, build relationships, advising competencies, James Vick
Posted in: 2005 June 28:2
01
Here we will begin to explore how best to approach advising relationships in a multiculturally competent way, mindful of both the individual and cultural similarities and differences between advisor and advisee, and how those factors may influence the advising process. Suggestions are based on the author’s personal experience in helping relationships (i.e. mental health and career counseling), as well as the counseling psychology and intercultural communication literatures. The intention is to provide a description of a “both/and” approach to preparing for multicultural helping relationships. This approach can be useful with all students, regardless of how culturally similar or dissimilar advisor and advisee are, because all people are cultural beings. The objective of this article is to provide advisors with questions and principles to consider in interactions with students.

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rapport, communication, build relationships, cultural capital, cultural differences, preparedness, advising approaches, professionalism, advising competencies, Aaron Carlstrom
01
The unique qualities that shape the lives of Millennials must be considered when creating plans for their benefit. Solutions that worked for previous generations must be modified to be effective. Advisors and administrators must utilize millennial student research in order to help these students effectively manage their time. We must embrace this research to facilitate an environment that is most beneficial to our students.

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proactive advising, communication, collaboration, advising strategy, encouraging students, active listening, Jermaine Williams, student stress
01
Academic advisors must be in tune with the remarkable changes unfolding in today’s workplace. By expanding or refining their career advising competencies they can play a vital role in helping students understand the importance of educational and career goal setting and how the decisions they make in college might influence satisfaction and success in their future personal and work lives.

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communication, career advising, academic support, referrals, Virginia Gordon, advising skills
01
Suzanne M. Trump (Assistant Dean of Retention and Academic Advising, University of the Sciences in Philadelphia) and Janet Spence (Director, University-Wide Advising Practice, Office of the Provost/Undergraduate Affairs, University of Louisville) share what they gained from the NACADA Administrators’ and Assessment Institutes.

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research, professional development, communication, collaboration, advisor training, advising workshops, learning outcomes, Suzanne Trump, Janet Spence
01
Even in this day of expanding job duties, an academic advisor’s primary function remains to assist students in reaching both their academic and career goals. However, completing the primary function of the job has become more challenging because of unrealistic career expectations developed through media influence.

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communication, career advising, major choice, academic support, student motivation, technology, Darren Francis, advising skills
01
Can you remember a pivotal advising moment when a question you asked caused a student to stop and respond, "Good point. I never thought of that before' "  In that second, you realized you had a wonderful sound bite to remember, because that simple question challenged the student to develop a new perspective on his or her motivations, interests, or opportunities. As academic advisors, we engage students on a daily basis and ask the tough questions that encourage them to take responsibility for their academic success. We are pleased to have this opportunity to share with you some effective sound bites we have gathered, and to offer ideas for sharing your sound bites with your colleagues.

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rapport, communication, build relationships, advising approaches, encouraging students, Christopher Armstrong, Hollie Heintz
01
Typical advising sessions can quickly turn into crisis points when students' conversations lead to disclosure of personal concerns and struggles (Butler, 1995). Students trying to deal with issues related to major career concerns, disabilities, pregnancy, mental health issues and thoughts of suicide are clearly overwhelmed and in need of additional assistance. When mundane advising issues are pushed aside with student crisis, advisors must know how to effectively refer those students for help (Shane, 1981; Kuhn, Gordon, & Webber, 2006).

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proactive advising, rapport, communication, build relationships, role of advisor, encouraging students, referrals, advising skills, Mark Rehfuss, Melissa Mentzer
01
"Why do I need to be aware of GLBT persons or issues?"  Kinsey, Pomeroy and Martin (1948) in their seminal work noted that up to ten percent of the population may be Gay, Lesbian, Bisexual, or Transgender (GLBT). Thus, probability alone suggests that advisors will work with many GLBT students during their careers. Others may say, "What does it matter if I know a person's sexual orientation?"  True, we may not need to know a student's sexual orientation to be a good advisor, but there are times when issues of sexual orientation arise. This can occur when advisors seek to connect with students in a holistic way i.e., when they seek to know more about students than their course schedules.

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communication, build relationships, cultural capital, cultural differences, Brandy Smith
01
Sometimes our more creative ideas occur in places like the shower, or maybe at a coffee shop. In this case, it came to me on a city bus riding home at the end of a day filled with advising undecided students. It was January 2005, and I was trying to find a way to present some of the basic relational skills involved in advising undecided students, and yet, have it fit with the theme of the upcoming NACADA Annual Conference in Las Vegas. My mind kept wandering to the image of 'advising' dice. Then, it hit me. Grabbing an envelope that used to hold one of my monthly bills, I began to scribble furiously. This is what in the end came of my chicken-scratched envelope.

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rapport, communication, build relationships, undecided, advising strategy, advising workshops, advising approaches, David Spight
01
As we move into the 21st century, we find ourselves in a time when our educational system is plagued with a high number of dropouts and many students who complete college lack important skill sets. We also know that the U.S. is falling behind other countries in developing the workforce needed to sustain our communities. As higher education professionals, we must commit to implementing programs that focus on student learning outcomes.

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theory to practice, communication, collaboration, role of advisor, academic support, advising strategy, assessment, advising approaches, learning outcomes, advising philosophy, Jennifer Wimbish
01

The Action Plan I crafted at the 2005 NACADA Summer Institute focused on the interactions between our academic advisors, IPFW students and their families. My charge was to find a way to include family in the advising conversation without taking attention away from student development and still work within FERPA guidelines. I applied the following process, adapted from Robert Sternberg's (1987) Successful Intelligence, to this issue.

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proactive advising, communication, collaboration, parent relationships, advising strategy, advising approaches, parental involvement, Alison Hoff
01
One of the hallmarks of a small, liberal arts college is its ability to provide students with a personal connection with the institution. The Department of Biology at Indiana University - Bloomington (IUB) has over 1,200 majors and, until recently, only two advisors. This large advisee load challenges advisors who seek to provide students with both excellent guidance and the kind of personal attention they would find in a smaller school.

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proactive advising, rapport, communication, collaboration, build relationships, role of advisor, advising strategy, advising approaches, Mary Miller
01
As academic advisors, we have an opportunity to not only encourage students to earn their degrees, but we can take a special interest in helping them develop into successful professionals. Giving a student 'an ear' to actively listen, providing the 'extra push' needed for forward academic progress, and at times, sharing our own experiences with students should never be done in a sense of duty but should be a privilege. Helping students find academic direction before enrollment will satisfy students' short term objectives, but inspiring them will enrich their confidence and have a far-reaching effect on their undergraduate experience.

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mentoring, proactive advising, rapport, communication, build relationships, role of advisor, advising approaches, encouraging students, Crystal Kreitler
01
Technology like Facebook can be a tremendous resource for cash- and time-strapped advisors. The uses described above supplement traditional advising for little to no extra cost, but they greatly expand advisor-student contact by bridging distance and time. Virtual sites will never replace face-to-face advising, but if they enable students to connect with advisors in ways which make us more of a resource, we should not ignore this opportunity to expand our educational mission.

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proactive advising, rapport, communication, build relationships, role of advisor, technology, advising approaches, Julie Traxler
Posted in: 2007 March 30:1
01
Recent statistical trends have led experts to project that ethnic minorities will become the numerical majority in the United States by the year 2010 (Cornett-Devito & Reeves, 1999). The impact of this growth is pervasive and, according to Howe & Strauss (2000), is evident in the current generation of students who are the most racially and ethnically diverse in this nation’s history. Those involved with collegiate student development must adapt current policies and practices to better meet the unique needs of our students. As academic advisors charged with facilitating the development of student potential, we must acquire new skills and strategies in order to provide more effective advising services.

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retention, rapport, communication, build relationships, cultural capital, cultural differences, advising strategy, advising approaches, advising skills, Alison Grewe, academic advising theory and practice
Posted in: 2007 June 30:2
01
Konik and Stewart (2004) found that college students who identify as a sexual minority are linked with “more advanced global, political, religious, and occupational identity development” (p. 815) than their heterosexual peers. Advisors should note that the very gift of difference, both generational and in sexual identity, can be nurtured into a contributing gem of insight for a young gay person who participates in these global discussions. Maybe what we must learn from our advisees includes watching how our young people deny the social constraints of heterosexism, homophobia and other cultural barriers. So, how can we apply what seems intrinsic to some students as we advise them during their college careers?

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proactive advising, rapport, communication, build relationships, role of advisor, Kathy McCleaf, cultural differences, advising approaches, encouraging students, advising skills, academic advising theory
Posted in: 2007 June 30:2
01
While some may consider college a refuge from the rest of the world, it is also a place where students struggle with finances, loss, career choices, unhealthy relationships, and a myriad of other concerns. Still others...cope with a diagnosed or undiagnosed mood disorder including depression, bipolar I disorder, bipolar II disorder, dysthymia, or cyclothymia. The student with a mood disorder might visit an advisor for excessive absences, tardiness, repeatedly dropping courses, or poor academic standing. These students may believe they are failures, appear overly sensitive, pessimistic, dependent, irritable, or even hostile. Some have problems with concentration, motivation, indecisiveness, or being overly ambitious despite a lack of accomplishments. While none of these behaviors is proof of a mood disorder, it provides academic advisors with an opportunity to speak with students about support services available on their campus. In addition to giving guidance about a study skills class, time management workshops, or tutoring, advisors could inform students about college counseling services to increase their awareness. Sharkin, Plageman, & Coulter (2005) cited the importance of informing students about the benefits of counseling as a preventive measure before a crisis develops....Whether a student discloses a mood disorder or you suspect as much, advisors should know that relationships make a difference in the lives of students. As an advisor you are often the first contact for a student. The development of an encouraging relationship provides us with the opportunity to guide students to the most appropriate services, give support, and leave the door open to their future success.

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rapport, communication, build relationships, stress, encouraging students, disabilities, Jeffery Herman
Posted in: 2007 June 30:2
01
Busy advisors look for avenues to improve their services to students while making the most of their time. Group advising is a popular way advisors can efficiently connect with students. Whether faculty invite advisors to address a class or advisors hold student workshops, advisors may only have short amounts of time to communicate with a group of students. It is important that advisors make the most of that time.

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proactive advising, communication, academic support, advising approaches, Kathy Shearer
Posted in: 2007 June 30:2
01

In the fall of 2006, I boldly went where no other “non-faculty” academic advisor at Seward County Community College had gone before; I joined the teaching scholar learning community. Why? One word: CURIOSITY. I wanted to test the catchy academic advising slogan, Advising is Teaching. I kept asking myself, if advising is teaching, then what links the two domains? What tools can we use to showcase these similarities? And how do we obtain buy-in from all stakeholders, especially students? As an academic advisor and a teaching scholar participant, I made it my charge to find this essential element.

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professional development, communication, collaboration, preparedness, advising strategy, assessment, advising approaches, advising skills, Chrissy Davis
Posted in: 2007 June 30:2
01
College administrators and faculty are responsible for making academic, programmatic and financial decisions that can greatly impact an advising program. The practice of academic advising can be misunderstood by those who do not function in an advising role. Thus, it is essential that advisors interpret the ‘story’ of an advising program in ways that are informative and of interest to decision makers.

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research, communication, role of advisor, advising strategy, advising approaches, advising environment, learning outcomes, advising skills, advising competencies, Gail Stepina
Posted in: 2007 June 30:2
01
Academic advising has seen an evolution from prescriptive advising, to developmental advising, to the current concept of advising as a teaching experience. Prescriptive advising is based on advisor as authority figure whose primary responsibility is to dispense information about classes and schedules and prescribe solutions for problems the student encounters (Winston & Sandor, 1984). Not only do many advisors with little or no training find this to be the easiest way to approach advising, the prescriptive approach often fits with how advising is viewed on many campuses.

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communication, collaboration, advising strategy, advising approaches, Robert Pettay, advising skills
Posted in: 2007 June 30:2
01

Today academic advisors, accustomed to the >hectic pace of student advisement appointments, find that it is not just students who show up at their doors; increasingly students are accompanied by their parents. Howe and Strauss (2000) point to an increased level of parental involvement during the college years of the millennial students: traditional-aged students who are characterized as being “close to their parents.” Many advisors struggle to find effective strategies for working with parents who accompany students to advising sessions.

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rapport, communication, build relationships, role of advisor, parent relationships, advising strategy, advising approaches, parental involvement, advising environment, Sally Barton Dingee
Posted in: 2007 June 30:2
01
Regardless of the method – email, telephone or personal visits – faculty and staff on today’s campuses should expect to hear from concerned parents of traditional-aged college students. Advisors with an unclear understanding of FERPA can almost be afraid to talk to parents and thus can prematurely end a conversation that could be beneficial. Because the millennial generation values the opinions of their parents so highly (Jayson, 2006; Tucker, 2006), many parents may have more initial credibility with students than advisors. Advisors who listen to parent concerns and respond with helpful information can make parents into valuable allies in supporting successful students. Thus it is time to develop strategies to facilitate appropriate and productive conversations between parents, advisors and students.

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rapport, communication, collaboration, parent relationships, advising strategy, advising approaches, parental involvement, Cynthia Fiedler
Posted in: 2007 June 30:2
01
In the din of our hectic and harried world, silence is an under-rated and under-valued gift. Between cell phones, MP3 players, Blackberries, television, e-mail, cars, subways, planes, and trains, many of us hardly ever experience stillness or silence. This article is not an attempt at religious conversion, but when academic advisors are mindful about using silence, or allowing silence to take hold, it can be, truly, revelatory. In my work, I serve both as an academic advisor and have responsibility for administering the college’s policy on academic integrity, so silence is something that I use at appropriate moments with good effect. And when I am speaking with parents or families, there is often nothing more powerful than a moment of rich silence.

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communication, advising strategy, advising approaches, active listening, Sarah Clarkson, advising skills
01
Our UK colleagues appeared excited about collaborating with NACADA, demonstrated great interest in NACADA resources, and expressed considerable “ah” as Charlie awarded a complimentary NACADA membership to one lucky individual at the end of the conference. These colleagues will join 23 current members from Australia, Bahamas, Bulgaria, Egypt, England, Grenada, India, Jamaica, Kuwait, Netherlands, South Africa, South Korea, and United Arab Emirates in leading the global expansion of NACADA beyond North America. It is evident that NACADA’s resources and expertise are becoming widely known throughout the world as higher education systems face similar issues in these evolving times.

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professional development, communication, collaboration, build relationships, international, cultural capital, Global Community, cultural differences, Mike McCauley
01

Our relevance assures student engagement, and engagement assures student success. Therefore, our relevancy will ensure successful students (Prentiss, 2007). Are we, as advisors, acting irresponsibly by avoiding FacebookTM? Building on Julie Traxler’s (2007) article, Advising Without Walls: An Introduction to Facebook as an Advising Tool, which focuses on the benefits of using this social networking Web site, I hope to show that, with proper care and an eye toward maintaining relevance, Facebook could be one of our most valuable tools for student engagement.

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rapport, communication, build relationships, role of advisor, advising theory, cultural differences, advising strategy, technology, advising approaches, Art Esposito, proactive advertising
01
Intrusive Advising involves proactive interactions with students, with the intention of connecting with them before a situation occurs that cannot be fixed. Intrusive Advising is not “hand-holding” or parenting, but rather active concern for students’ academic preparation; it is a willingness to assist students in exploring services and programs to improve skills and increase academic motivation (Upcraft & Kramer, 1995).

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intrusive advising, proactive advising, communication, collaboration, build relationships, role of advisor, at-risk students, Jennifer Varney, advising theory, advising approaches, encouraging students, advising philosophy, advising strategy, rapport
01
First generation students often require more attention than other students. Academic advisors can help ensure the success of these students when they are prepared. Advisors who apply the six practical suggestions listed in this article can guide first generation students through their toughest and most rewarding years and in turn help them graduate.

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proactive advising, communication, build relationships, at-risk students, student motivation, advising strategy, advising approaches, persistence, underprepared students, first generation students, Lorneth Peters, technology
01
Communicating essential and often timely information to students can be a daunting daily task for academic advisors. Although today’s students are often considered more “connected” to technology than previous generations, this connectivity can present a new obstacle: competing to get students’ attention....As technology becomes more dynamic, moving from email to MySpace/Facebook and beyond, advisors may find themselves searching for ways to reach their advisees. Podcasting is just one of many tools advisors can and should consider using.

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communication, advising strategy, technology, advising approaches, Sarah Keeling, Stephanie Foote
01
Most colleges and universities offer students the opportunity to take public speaking and composition courses; many require coursework in these areas. Yet, there is not a similar emphasis on basic, everyday communication skills such as e-mail etiquette. While formal classes addressing everyday communication skills might not be on the near horizon, academic advisors can make an immediate and important contribution to improving students’ communication etiquette.

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mentoring, communication, professionalism, Marisa Gift
01

Today’s parents are often characterized as obstacles in the development of student independence and autonomy. However, results from the recent National Survey of Student Engagement (NSSE) show that students whose parents intervened on their behalf experienced “greater gains on a host of desired college outcomes, and greater satisfaction with the college experience” (NSSE, 2007, p. 25). Despite this information, college personnel often struggle with parental involvement in their students’ academic affairs; many personnel believe that the path to development of student self-sufficiency and decision-making is blocked by well-meaning, hovering parents. Instead of viewing parental involvement as obtrusive and intrusive, personnel on college campuses should embrace the potential for building a partnership with parents. Academic advisors, in particular, are in the unique position to partner with parents in a relationship that will benefit those with a vested interest in students’ success: parents, students, and advisors.

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rapport, communication, build relationships, role of advisor, parent relationships, ethical dilemmas, ethical approaches, ethics, parental involvement, parents, active listening, Christine Spindler
Posted in: 2008 March 31:1
01

The issues of social justice and equity are growing in importance across the academy... Although NACADA (2008) “promotes and supports quality academic advising in institutions of higher education to enhance the educational development of students” (¶1), how often do academic advisors examine their roles in upholding social justice through advising?

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communication, build relationships, cultural differences, active listening, advising environment, Melissa Lantta
Posted in: 2008 June 31:2
01

Just when advisors say, “I’ve finally seen it all!” an advising experience takes place that is so unusual, extraordinary, or just plain weird that it feels like an April Fool’s Day prank...expect the unexpected. In the world of academic advising, no two students and no two problems are exactly the same.

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rapport, empathy, communication, build relationships, stress, advising approaches, Heidi Koring, critical thinkin
Posted in: 2008 June 31:2
01

Our advising exchanges can be more than one-sided interactions; consider moving beyond a discussion on the conversation spectrum and closer towards dialogue. Even if we can’t engage in a true dialogue for all of our advising appointments, there are some aspects of dialogue advisors can use regularly to improve the quality of conversations with advisees.

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communication, active listening, Anna Mitchell McLeod
01

Advisors who know their students' talents and understand their faculty colleagues' gifts for helping the student grow occupy an unique position where they can facilitate strong relationships between advisees and their professors.

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communication, build relationships, Adam Duberstein
Posted in: 2009 March 32:1
01

In the classroom, students compose essays in stages that include several drafts that are edited by peers and the instructor. Following steps enables students to see how the parts create and relate to the finished essay and requires writing with direction and purpose. When I look at these steps as an advisor, I see how they could occur on a smaller scale in one session, or how they may occur before, during, or over multiple sessions with one or more advisor(s). 

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communication, advising strategy, advising approaches, Jessica Newcomb
Posted in: 2009 March 32:1
01

Motivational Interviewing allows the student and advisor to work in collaboration, with the student choosing initial behavioral changes to improve the current situation. These small first steps can lead to additional behaviors beneficial to the academic success of the student. 

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communication, collaboration, academic support, advising strategy, active listening, Robert Pettay
Posted in: 2009 June 32:2
01

The use of “customer service” techniques in academic advising is controversial because of mixed perceptions regarding the definition of the word “service.” Many advisors fear the adverse effects this shift could have on the student-advisor relationship...How do advisors meet the service expectations of students while remaining true to our student development roots?

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communication, community relationships, advising approaches, advising director, John Updegraff
Posted in: 2010 March 33:1
01

Most advisors encounter student lies during our careers. It is helpful if we have a game plan ready to address these issues with students and still maintain a professional advising relationship. 

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communication, build relationships, advising strategy, Amber Schuler
Posted in: 2010 March 33:1
01
The blog platform allows unprecedented student access within our college community and helps us improve the continuity of the information stream to students.

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communication, technology, David Lichtenstein
01

It is my hope that students’ memory of me is not as an advisor sitting behind a desk, poring over Banner reports and paper files. I hope the image in their mind’s eye is of me walking, or running, somewhere on campus. I hope they remember me conversing with others and having an open door, because there is no door. I hope my example challenges them as professionals to be as accessible to their clients, patients, or students as I have tried to be for them.

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communication, build relationships, reflection, advising strategy, advising approaches, active listening, advising environment, Christina McIntyre
Posted in: 2011 June 34:2
01
Just like the Scarecrow, Tin Man, and Cowardly Lion in the Wizard of Oz, students often feel lost; they need guidance and reassurance to succeed in college. The critical component to academic success, other than student will, is advising.

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decision-making, communication, build relationships, role of advisor, encouraging students, active listening, Christine Chmielewski
Posted in: 2011 June 34:2
01

Three primary lessons have been learned in the years since Louisiana State University Eunice’s Pathways to Success program began: (1) students follow directions if they know what to do, (2) the program is labor intensive, and (3) communication, cooperation, and consensus-building are crucial.

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intrusive advising, communication, at-risk students, underprepared students, Paul Fowler
Posted in: 2011 June 34:2
01
In recruiting to retain underrepresented populations, it is important to develop early and consistent relationships. Advisors who express that students are valued can create a meaningful and personal connection early in each student’s educational career.

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retention, communication, academic support, at-risk students, cultural differences, persistence, Christine Lancaster, Chelsea Smith, Kelsey Boyer
Posted in: 2011 June 34:2
01
While developing the blog, we kept in mind two main goals: create original and relevant content, and provide a welcoming and empowering virtual space to help students academically succeed..

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communication, build relationships, academic support, at-risk students, probation, technology, Katie McFaddin, Becca Schulze
01
In this new era of online education, traditional models of academic advising may not be suitable for advisors serving nontraditional students.

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communication, Steven Starks, distance
01
Academic advisors can help students put their views and experiences into perspective when we teach students to maintain discussions that support, rather than undermine, societal good in the academic environment. While it may be difficult even for advisors to reflect upon controversial topics, there are strategies we can use to manage civil discourse.

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rapport, communication, build relationships, advisor competencies, Shannon Burton, conflict resolution
27
Developmental research data can offer us a better understanding of our students' decision making processes; especially in terms of risky behavior.

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decision-making, communication, Keith Gissubel, Janice Stapley, developmental theory
19
Academic advising is a proactive and intrusive process in which advisor and advisee build a collaborative relationship in order to promote college success.  Conflict resolution is such an approach to aid advisors in maximizing the potential of advisees to be successful...

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intrusive advising, proactive advising, rapport, empathy, communication, collaboration, build relationships, Admad Sims, conflict resolution, active listening
Posted in: 2013 March 36:1
11
International students want to be personally and academically successful; however, when students lack confidence in their communication skills, or when they experience negative interactions with the host culture, they may be unwilling to seek guidance when they need it… So what can we do?

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communication, Global Community, Kathy McKeiver, cultural differences, international
11
“Do you believe that you advise without borders?” This is a question that we strive to answer each day working toward a style of advising that critically listens to the experiences of students in order to guide the direction of our work. As practitioners who work to empower students, we value their voices.

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communication, cultural differences, active listening, Robert Mack, Ikenna Acholonu
28

It is important for advisors to remember that the higher education transition for students does take time.  And sometimes, perhaps many times, a student will try their very best and be unsuccessful.  One of our jobs is to help them as they navigate the uncomfortable growth process surrounding those experiences.

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communication, build relationships, Rebecca Hapes, active listening, empathy
Posted in: 2015 June 38:2
10

Two advisors discuss the quest to bridge the way students and their information are handed off between departments and advisors.

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communication, collaboration, Amy Carmack, Heather Carmack
Posted in: 2016 June 39:2
25

Many people, including advisors, struggle with paying attention. If this inability to pay attention occurs during advising appointments, opportunities could be lost to connect with students.  Nevertheless, it is possible to increase one’s ability to pay attention and increase effectiveness in completing tasks with the practice of mindfulness.

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communication, Deborah Hendricks
Posted in: 2017 June 40:2
23

The fight or flight instinct is not unique to students or academic stress, but it might not be a connection the students have previously made. When advisors recognize the link between this biological instinct and student behavior, they can better educate, mentor, and guide students to a healthier and more productive response to stressful situations.

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proactive advising, communication, build relationships, academic support, procrastination, financial aid, advising theory, preparedness, advising strategy, advising approaches, encouraging students, advising environment, learning outcomes, Christina Curley, role of adv
23

As with any profession, academic advising requires training, but institutions often struggle to identify a centralized resource or approach for implementing advisor training.  With obstacles of limited financial support, workloads stretched beyond capacity, and autonomous centers with disparate advising structures, advisor training has been a challenge for many institutions. The authors offer their advisor training as a potential model for other institutions.

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theory, theory to practice, professional development, rapport, communication, collaboration, role of advisor, advising theory, ethical approaches, ethics, advising approaches, professionalism, new advisor, learning outcomes, Megan Wuebker, Angela Cook
23

The authors discuss an initiative developed to fill a gap in professional development opportunities available to the academic advisors at their institution.

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research, professional development, rapport, communication, collaboration, build relationships, graduation rates, reflection, advisor training, community relationships, advising workshops, digital, research group, advising research, Michael Harper, Andrew Smith, teacher
23

Implementing a successful outcomes assessment plan, particularly one that assesses learning and performance across campus units, is a big undertaking.  The authors consider ten essential, intangible elements of any successful outcomes assessment endeavor.

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decision-making, research, professional development, communication, collaboration, build relationships, advisor competencies, community relationships, assessment, common reading, mission statement, research group, advising research, Jaimie Haider, Ashley Moir
23

The author contends that gathering data for outcomes assessment or research does not have to be complicated, mysterious, or difficult.

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decision-making, communication, advisor competencies, academic support, advising strategy, assessment, advising approaches, active listening, Joshua Larson, advising research, encouraging
23

This article introduces solution-focused advising, a framework built and adapted from solution-focused counseling theory, as another tool for advisors to utilize within their approaches.

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theory, communication, collaboration, build relationships, reflection, academic support, advising theory, advising strategy, critical thinking, advising approaches, encouraging students, active listening, Kyle Ross
23

The author finds that the use of collaborative note writing changes the one directional aspect of advising notes while staying true to the original purpose.

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rapport, communication, collaboration, career advising, reflection, academic support, advising theory, student motivation, advising strategy, assessment, advising approaches, encouraging students, active listening, learning outcomes, Bret Hirsch
23

The authors contend that it is important to provide high quality online advising services that allow for comprehensive, face-to-face interactions with students, even when those students are off campus.  With limited resources and demands on time, it is also critical to design an online advising option that is sustainable long-term.

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professional development, communication, build relationships, advisor training, academic support, advising theory, advising strategy, advising workshops, technology, digital, advising approaches, advising research, Darcie Anderson Mueller, Amy Meyer
23

With increasing numbers of student veterans entering the nation’s colleges and universities, it is critical that professionals in higher education understand the unique perspectives and experiences they bring to the campus and that appropriate models to support their academic success are developed.

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communication, build relationships, advisor competencies, advisor training, academic support, at-risk students, community relationships, advising theory, cultural differences, advising strategy, critical thinking, advising approaches, adult learners, Coby Dillard, deal
23

All around the world, educators find that parents of college students today are more involved than ever before.  Culture is an important factor in exploring the role of parental influence on college students.  The author discusses some of the cultural factors that are particularly salient at her institution, the American University of Sharjah.

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communication, build relationships, international, role of advisor, parent relationships, cultural differences, student motivation, ethical dilemmas, ethical approaches, advising approaches, parental involvement, parents, first generation students, Mehvash Ali
23

Advisors recognize that students with different enrollment patterns may have different goals and need different types of support.  Knowledge of these enrollment patterns can influence conversations with students to help create both short- and long-term plans.

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retention, communication, build relationships, first year students, role of advisor, academic support, admissions, financial aid, community relationships, digital, encouraging students, learning outcomes, distance, Sandra Avalos, Kelly Brigges, Mechelle Martinez
23
29

This article aims to show that when communication improves across silos, or separate entities on college campuses that rarely interact, it might increase empathy for the student-athletes and facilitate simple programmatic changes that could increase the likelihood of student-athletes successfully completing the degree programs that they would ideally like to pursue.

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research, communication, graduation rates, major choice, first year students, advising strategy, advising approaches, encouraging students, advising environment, advising research, first generation students, academic support, Janice Stapely, Thomas Bieber, student at
29

The HLC Academy for Student Persistence and Completion at Marshall University created the MU EDGE mentoring program to pair experienced faculty mentors with incoming “murky middle” freshmen to find out what Marshall can do to better retain this under-served population through more intrusive advising. 

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communication, build relationships, advising theory, assessment, advising approaches, encouraging students, active listening, advising research, first generation students, academic support, Sabrina Jones, Isaac Larison, Anna Rollins, Paulus Wahjudi, first year stud
29
26

With all the talk about helicopter parents and overparenting, it can be easy to forget that many parents have an incredible investment of time, love, money, and energy in their child’s education.  The authors gathered data from advisors on their perceptions of their interactions with parents and   asked for examples of effective strategies for working with parents.

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communication, parent relationships, advising strategy, critical thinking, advising approaches, conflict resolution, active listening, Allison Ewing-Cooper, Kami Merrifield, parental involvement parents
Posted in: 2018 March 41:1
26

Most students intuitively know graduate programs differ from undergraduate programs; however, most cannot articulate how different they actually are or what those distinctions may be.  The authors contend that providing an orientation program is a vital component to the transition process.

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communication, critical thinking, encouraging students, Rebecca Hapes, graduate students, Rafael R. Almanzar, Gail Rowe
Posted in: 2018 March 41:1
26

Students who do not meet minimum grade point average (GPA) requirements are generally placed on an academic warning or probationary status that is often universally applied to all students and administrated by faculty or advisors.  However, each students’ reasons for missing this academic mark are unique.  Regular connection with an advisor can be very impactful and meaningful to students because they are able to articulate their obstacles to someone in an open dialogue.

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communication, stress, academic support, at-risk students, dismissal, probation, financial aid, conflict resolution, referrals, Maureen McCoy
Posted in: 2018 March 41:1
26

The author shares his own experience with academically grieving students and a process to identify such students.

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rapport, empathy, communication, role of advisor, student motivation, advising approaches, active listening, grieving, academic support, Rathan Kersey
Posted in: 2018 March 41:1
26

Students may be like Odysseus: full of dreams, interests, fears, and confusions, ready to begin their academic, personal, social, and developmental wanderings.  Graduation, much like Ithaca, is the desired destination.  Advisors, like the Goddess Athena, need wisdom, knowledge, resources, and authenticity to help student find the right paths during their wanderings.

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theory to practice, communication, advising theory, advising strategy, teaching strategy, critical thinking, advising approaches, encouraging students, Efrosini Hortis
Posted in: 2018 March 41:1
26

With the expansion of China’s higher education since 1998, more and more academic advisors are needed to work with Chinese undergraduates.  Understanding their sophisticated social culture values is the first and necessary step for advisors in and out of China.

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communication, high achieving, honors, advising theory, cultural capital, cultural differences, preparedness, advising strategy, advising approaches, encouraging students, Yisi Zhan
Posted in: 2018 March 41:1
29

Advising administrators and training developers frequently ask how advisors can build relational core competencies such as communicating inclusively and conducting successful advising interactions. The author presents theory-informed practical recommendations for advisors to help address the “how” of some of the relational core competencies.

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theory, theory to practice, communication, build relationships, advisor competencies, role of advisor, advising theory, preparedness, student motivation, advising strategy, advising approaches, encouraging students, underprepared students, James Wicks, WICKS
Posted in: 2018 June 41:2
29

Most major academic advising theories stress the importance of the advising relationship.  In advising, the quality of the relationship between advisor and student is at the heart of most interventions.  The author notes that the shared focus of various advising theories on factors that foster the advisor-student relationship is very similar to the common factors theory in psychology.

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theory, research, empathy, communication, build relationships, advisor competencies, academic support, advising theory, advising approaches, active listening, advising environment, advising research, Mehvash Ali
Posted in: 2018 June 41:2
29

In the world of improvisational (improv) comedy, advancing is the process of moving a scene forward.  In the world of academic advising where student success is a central narrative, it is imperative that advisors help students advance their own scene. 

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decision-making, theory, theory to practice, professional development, communication, advisor training, academic support, advising theory, advising strategy, advising approaches, active listening, Melissa Johnson, Kyle Ross
Posted in: 2018 June 41:2
27

Over time, academic advisors may begin to experience emotional, physical, and spiritual exhaustion from constantly witnessing and absorbing the difficulties of students. Developing self-care strategies within advising training and development can help advisors pay attention to their emotional state and allow time for reflection and healing.

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empathy, communication, advisor competencies, role of advisor, stress, academic support, advising strategy, assessment, active listening, Shantalea Johns, Mevash Ali
27

Since the mid-1990s, there has been a rise in the prevalence of students diagnosed with autism spectrum disorder conditions. Interventions that offer continued support with social and educational skills may prove critical to improving success in college for students with autism.

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theory to practice, communication, advisor competencies, academic support, learning disabilities, advising strategy, advising approaches, Asperger's Syndrome, Shantalea Johns, Matthew Bumbalough, Amy Sosanko
27

The Bepko Learning Center at IUPUI houses a one-on-one peer-coaching program in which academically successful students are paired with their peers in order to aid them in achieving academic success. Coaches mentor other students on how to be successful in college—whether that means learning study techniques, creating weekly schedules, or setting long-term goals.

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mentoring, theory to practice, communication, advisor competencies, advisor training, peer mentors, advising theory, advising strategy, peer advising, Liz Freedman, Maria Makeever, Katie Weller
27
27

To be an expert on the culture of all students that advisors advise and teach is unrealistic. However, getting to know each student in terms of their personal stories and backgrounds is doable. This is particularly important as the student population in higher education continues to diversify.

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empathy, communication, build relationships, reflection, role of advisor, at-risk students, cultural differences, student motivation, teaching strategy, critical thinking, active listening, Christine Robinson
Posted in: 2019 March 42:1
27

Black women advisors may experience the field of academic advising quite differently than their male and White peers. Sista circles have played a vital role in lives of Black women for over 150 years, providing a safe supportive space for them to seek help, encouragement, knowledge, and support in issues that impact them.

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mentoring, professional development, rapport, empathy, communication, build relationships, peer mentors, cultural differences, advising space, advising environment, Elia Tamplin
Posted in: 2019 March 42:1
27
Posted in: 2019 March 42:1
27

In today’s 21st century economy, it is no longer enough for advisors to help students choose a major and craft a course schedule. Advisors need to help students create a step-by-step plan for achieving their long-term goals and preparing for unexpected barriers along the way. Thus, career advising is now an important function of academic advising.

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decision-making, proactive advising, professional development, communication, career advising, academic support, advising strategy, critical thinking, faculty advisors, Liberal Arts, graduate students, Aurora Alexander, Kristi Kamis, pre-professional preparedness, role
Posted in: 2019 March 42:1
27

The author reflects on what she has learned during a decade as an academic advising supervisor.

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professional development, communication, build relationships, reflection, stress, professionalism, advising environment, Julee Braithwaite
Posted in: 2019 March 42:1
27

The culture within an office whose team provides service to others can set the tone for communicating positively in each situation, whether it is with a student, colleague, or a stakeholder.

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empathy, communication, build relationships, advisor competencies, reflection, academic support, professionalism, conflict resolution, advising environment, Dawn Coder
Posted in: 2019 March 42:1
17

While Erik Erikson's psychosocial theory encompasses the entire lifespan, his eight conflicts can be readily applied to an undergraduate college student's lifespan, offering a unique paradigm through which to view the student-university relationship. Advisors, particularly, play a critical role in helping students overcome each conflict/crisis.

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decision-making, communication, advising theory, student motivation, encouraging students, persistence, Allison Ewing-Cooper, Kami Merrifield
Posted in: 2019 June 42:2
17

Students who return to college after a stop out period often have stories of arduous journeys of self-discovery predicated on competing demands of personal and professional life.  Listening carefully to these students’ stories can provide advisors with resources to assist them successfully navigate the challenges and obstacles that until now have prevented them from achieving their higher education goals.

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theory to practice, professional development, communication, build relationships, advising theory, student motivation, advising approaches, encouraging students, self-authorship, academic support, Eileen Snyder, Leana Zona
Posted in: 2019 June 42:2
17

Safe Conversations is an educational program that focuses on dialogue promoting a new way of talking and listening to one another. When applied appropriately, connection and safety occur which promotes respectful and healthy relationships.

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proactive advising, empathy, communication, build relationships, advisor competencies, academic support, active listening, advising space, advising environment, Curtis Hill
Posted in: 2019 June 42:2
17

Occasionally, students enter their advising session with personal baggage to share with their advisor that detours the conversation away from the normal advising issues.  Knowledge of psychological first aid (PFA) give advisors tools to support students who are striving to overcome a traumatically challenging situation before making a referral to another support resource on or off campus.

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empathy, communication, build relationships, advisor training, stress, academic support, at-risk students, encouraging students, active listening, death, grieving, dealing with death, student loss, Cindy Firestein
Posted in: 2019 June 42:2
17

In addition to helping students plan, understand, and make meaning of their best path to graduation, academic advisors consistently contribute to student success beyond the advising appointment. It is vital for academic advisors to clearly communicate the variety of advising-related responsibilities in a way that is easily understood to all constituents across campus.

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proactive advising, professional development, communication, collaboration, build relationships, role of advisor, advising strategy, advising approaches, encouraging students, professionalism, Sara Webb, Roberta Rea
Posted in: 2019 June 42:2
17

When blackness, queerness, and nonconformity intersect, the burdens students carry can be profound.  Studies have shown a connection between queerness and discrimination, harassment, and victimization on U.S. college campuses. Academic advisors cannot underestimate how these incidents impact the lives and academics of BQGN students. The author offers methods that can be utilized to assist these students.

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empathy, communication, build relationships, academic support, cultural differences, advising approaches, encouraging students, active listening, LGBT, Maximillian Matthews
Posted in: 2019 June 42:2
28

Research suggests that mental health and academic performance are positively correlated. Advisors are not expected to provide mental health counseling to students, but they would be remiss to ignore the impact of psychological issues and mental health on students’ experience, performance, and success. While treating students for mental health concerns may be beyond advisors’ scope, there are some ways in which they can address the issues.

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decision-making, retention, empathy, communication, build relationships, role of advisor, stress, academic support, advising theory, student motivation, persistence, Angelia Lomax
28

Faculty members fill many roles at the institution, but while they are experts in their field of study, they typically receive little training or preparation to serve as mentor, coach, or advisor to students. A team of primary-role advisors and advising administrators at Penn State developed a foundational on-line course designed to help the faculty advisor understand the advising role.

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research, professional development, communication, advisor competencies, advisor training, faculty advisors, Terry Musser, advising research, learning outcomes, Dawn Coder, Julia Glover
28

The high-involvement intervention model encourages developmental advising by providing students with an opportunity to gain knowledge and maintain ownership of their decisions and experiences, while at the same time allowing advisors to become an integral part of student success and development.

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retention, communication, build relationships, at-risk students, dismissal, probation, advising strategy, persistence, Anna Lincoln, Natalia Musgrove, Lynwood R. Johnson
28

HBCUs have been leaders in producing and leading African American students toward health professions. Advisors must recognize HBCUs like a catalyst for change and bastion of future health professionals that need to be cultivated and mentored.

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proactive advising, communication, build relationships, career advising, academic support, financial aid, cultural capital, student motivation, advising strategy, advising approaches, encouraging students, persistence, first generation students, Terrance R. Eubanks II
28

Establishing a Director of Student Academic Success position provided an opportunity to rethink outreach at the author’s institution. The goal was to remove as many barriers as possible, which resulted in distinct changes.

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communication, build relationships, first year students, role of advisor, at-risk students, advising strategy, advising approaches, encouraging students, referrals, advising environment, Sarah A. Forbes
28

By accessing available student data store in institution’s enterprise resource planning (ERP) system, the athletics department at Nicholls State University was able to share with the coaching staff important and time sensitive information at critical and relevant points in the semester. In an effort to replicate the athletics department success, an initiative began to implement this strategy within an academic college, where data points were accessed and then reported to department chairs and faculty advisors to provide relevant data for a more intrusive advising approach with students who appear on these lists.

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retention, communication, student athletes, academic support, at-risk students, advising strategy, technology, encouraging students, referrals, Lori Richard

Academic Advising Today, a NACADA member benefit, is published four times annually by NACADA: The Global Community for Academic Advising. NACADA holds exclusive copyright for all Academic Advising Today articles and features. For complete copyright and fair use information, including terms for reproducing material and permissions requests, see Publication Guidelines.