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Entries for 'John Updegraff'


The use of “customer service” techniques in academic advising is controversial because of mixed perceptions regarding the definition of the word “service.” Many advisors fear the adverse effects this shift could have on the student-advisor relationship...How do advisors meet the service expectations of students while remaining true to our student development roots?

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communication, community relationships, advising approaches, advising director, John Updegraff
Posted in: 2010 March 33:1
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