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If one of the primary goals of academic advising is to get beyond learner engagement and into the realm of empowerment, then that also must be a focus of our assessment.
When an advising system redesign is needed, we cannot close the doors while we get it right. Redesign is an activity both creative and constrained; it must equally embrace the ideal and the real.
The author shares insights gained during the coronavirus pandemic and thoughtful ways those may be carried forward.