Academic advisors have been challenged by the COVID-19 pandemic to effectively meet student needs in predominantly virtual settings. As a result of institutional COVID responses, advisors have been navigating zoom-fatigue, work-life balance, and setting boundaries to avoid being perpetually accessible. However stressful these new challenges have been, they are creating opportunities for institutions of higher education to review historical practices and improve upon them as new technologies become commonplace.
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Several years into the pandemic, academic advising work has entered a new phase of utilizing virtual meetings and other online platforms to communicate with students while maintaining a work-life balance for advisors. To address this emergent issue, tenets of the humanized advising approach can (re)focus online advising on caring for each student’s wellbeing to sustain their motivation to persist in college.