Creating an intentional program for students is always a multi-step journey and can feel uphill all the way. When revamping our academic probation program, we turned to the university community—and to students themselves—to help us in the trek.

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academic support, probation, at-risk students, intrusive advising, Laura Asbury, Kristin Lively, James Eckerty

Most universities have academic probation, suspension, and dismissal policies for students who fall below accepted academic standards. While most suspension and dismissal policies require students to take time away from the university, many programs include provisions for students to either return to good academic standing or return to the university after a specified amount of time away. When Academic Support Office advising staff at Brigham Young University more than doubled in 2009, the director decided to implement the Option 3 Program with the goal of helping students on suspension and dismissal become more academically successful upon return.

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academic support, probation, intrusive advising, Julie Preece, Cynthia Wong, Nathan Walch, Irene Windham, Ronald Chapman, Scott Hosford

Advising commuter students on a college campus is fraught with the challenges of trying to engage students during the limited time they are on campus. By definition, these students spend very little time on campus beyond class time.  When commuter students are at risk academically, there is an additional urgency to connect with them before they are placed on probation or suspended.

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at-risk students, intrusive advising, Forest Wortham, first generation students

There are a number of reasons why a university would want to change its advising culture.  With advising practices linked to retention, student engagement, and first destinations, robust advising is increasingly being viewed as a panacea to many student support issues.

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proactive advising, advising approaches, intrusive advising, Jennifer Plante, Michelle Bata, marketing

Over the past 10 years at the University of Hawai‘i’s Mānoa Advising Center (MAC), a number of small but significant changes have been made in the way that mandatory advising is offered—namely in format and tone—that have had a big impact in helping advisors to more efficiently and proactively assist their students.

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academic support, rapport, proactive advising, persistence, communication, decision-making, advising theory, role of advisor, advising approaches, build relationships, at-risk students, intrusive advising, Megumi Makino-Kanehiro, student loss