Occasionally, students enter their advising session with personal baggage to share with their advisor that detours the conversation away from the normal advising issues. Knowledge of psychological first aid (PFA) give advisors tools to support students who are striving to overcome a traumatically challenging situation before making a referral to another support resource on or off campus.
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While advisors are not licensed counselors, they can support students who experience mental wellness struggles before referring them to additional resources such as counseling centers.