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Position Description
The Enrollment Navigator position is full-time position with a salary of $43,000 - $47,000.
Duties
The Enrollment Navigator will:
• Consult with prospective students to determine ideal academic or training pathway that best matches their needs.
• Assist prospects with completion of the inquiry card.
• Collaborate with college staff, eliminating the need for a prospective student to seek solutions independently.
• Provide students with accurate and timely information to make informed and positive decisions.
• Respond to prospective students via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students.
• Provide personalized outreach, guide students through next steps.
• Understand obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles.
• Guide prospective students through the admissions process, responding to questions, linking them to financial aid and academic advisors, enrolling prospective students into their first courses.
• Monitor student progress as they complete steps required for class registration.
The Enrollment Navigator will assist with:
• Completion of the direct enrollment survey.
• Review and resolution of any student stops/holds.
• Communicating next steps related enrollment/registration.
• Develop and maintain a schedule of communication.
• Understand both academic and workforce development programs.
• Processing student record data and updates in Student Information System including but not limited to address changes, SSN information, placement input, advisor assignment, program placement and changes, external education verification, residency.
• Maintaining accurate data input in the Student information System.
• Adhering to record confidentiality and FERPA standards.
• Documenting interactions, marking prospects and extracting reports in Navigate.
• Conduct enrollment verifications through the National Student Clearinghouse.
• Process applications, extract date and troubleshoot issues with XAP software.
• Review applicant data for validation.
• Provide simple transcript and transfer credit evaluation.
• Register students for their first semester academic and workforce development courses.
• Maintain logs and case management files to record contact, issues, and outcomes.
• Preparing new students to arrive at advising appointments ready for academic planning, success tips, and coaching conversations.
• Attend academic and student support departmental meetings.
• Attend professional development and trainings sessions.
• Make recommendations to leadership regarding the elimination of barriers to student enrollment.
• Assist with Student Services events and activities.
Application Process
Go to https://jobs.vccs.edu/postings/75423 to view the full job posting and/or to apply.
Institution Information
Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.
Additional Information
EEO Statement The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
Contact Information
https://jobs.vccs.edu/postings/75423
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