Although it is an academic advisor’s responsibility to participate in retention efforts, it is not possible without collaboration. Retention is everyone’s job.
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The culture within an office whose team provides service to others can set the tone for communicating positively in each situation, whether it is with a student, colleague, or a stakeholder.
Faculty members fill many roles at the institution, but while they are experts in their field of study, they typically receive little training or preparation to serve as mentor, coach, or advisor to students. A team of primary-role advisors and advising administrators at Penn State developed a foundational on-line course designed to help the faculty advisor understand the advising role.
The restructure of an academic advising program included three areas of focus: a review of like-online institutions, process mapping by a business analyst, and subject-matter expertise from current leadership and academic advisors.
