There are many benefits to utilizing the active learning environment of web-based instruction. The effectiveness of any learning environment is based upon the types and levels of cognitive and metacognitive activity engendered in the learning process (Oliver, 1996). Learning is enhanced in active environments in which students are engaged in processing personally relevant content and reflection during the learning process. Web-based instruction facilitates student-centered approaches and an active learning environment rich with visual and audio stimuli (Winfield, 1998). It can provide a medium that supports learning in an active learning environment and the ability to track skills and identify gaps in knowledge. It allows for reflective time in the learning process and a degree of participation well beyond that which is possible within the time constraints of a place-based session (Parker, 1998).

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academic support, technology, physical space, distance, Anita Carter

As more and more Soldiers, Sailors, Airmen, and Marines return home from war, there is a greater need than ever for educational institutions to provide these students with resources and support. Academic advisors are in an ideal position to both advocate for this student group and to provide the support services these students need to transition to academia, persist through their programs, and reach their graduation goals.

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proactive advising, stress, academic support, at-risk students, cultural differences, advising strategy, distance, military, Nicole Lovald

To proactively address student attrition, Drexel University’s online Master of Science in Higher Education (MSHE) Program has integrated Online Human Touch (OHT) into instruction and programming to engage students and personalize the online educational experience. Results include high student retention rates, high levels of student satisfaction, and active alumni engagement.

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distance, Kristen Betts, Maria Lanza-Gladney

Advising for online learners should respond to their unique needs, instead of requiring them to fit within an established organizational structure...Online learners require a “high touch” level of service in a “high tech” environment.

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adult learners, distance, Sharriette Finley, Jeanna Chapman

In this new era of online education, traditional models of academic advising may not be suitable for advisors serving nontraditional students.

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communication, distance, Steven Starks

Advisors recognize that students with different enrollment patterns may have different goals and need different types of support.  Knowledge of these enrollment patterns can influence conversations with students to help create both short- and long-term plans.

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retention, communication, build relationships, first year students, role of advisor, academic support, admissions, financial aid, community relationships, digital, encouraging students, learning outcomes, distance, Sandra Avalos, Kelly Brigges, Mechelle Martinez

The restructure of an academic advising program included three areas of focus: a review of like-online institutions, process mapping by a business analyst, and subject-matter expertise from current leadership and academic advisors.

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professional development, advising strategy, technology, digital, advising approaches, professionalism, advising environment, distance, Dawn Coder

Given the critically important role of good advising, how can universities create an advising platform where advisors can readily share their best practices and access resources? One potential solution involves an Advisor Hub.

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professional development, financial aid, advising strategy, technology, digital, advising approaches, professionalism, advising environment, distance, Leora Waldner, Lane Boyte-Eckis, Hal Fulmer